The Role
Respond to customer queries by phone, email, and chat; provide product guidance; resolve basic issues; escalate complex problems to technical teams; maintain customer records and support tickets; and ensure timely resolution and customer satisfaction.
Summary Generated by Built In
Job Title: Customer Support Executive
Location: Whitefield, Bangalore
Experience: 0–2 Years
Job Description:
We are looking for a Customer Support Executive to handle customer queries, provide product support, and ensure a smooth customer experience.
Key Responsibilities:
• Respond to customer queries via phone, email, or chat
• Provide product guidance and resolve basic issues
• Escalate complex issues to the technical team
• Maintain customer records and support tickets
• Ensure timely resolution and customer satisfaction
Requirements
Skills Required:
• Good communication and problem-solving skills
• Basic computer knowledge
• Ability to handle customer interactions professionally
Education: Any Graduate
Skills Required
- 0-2 years of experience
- Good communication skills
- Problem-solving skills
- Basic computer knowledge
- Ability to handle customer interactions professionally
- Any graduate degree
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The Company
What We Do
nHRMS is a strategic human-resources partner providing end-to-end solutions for organizations in the United States and India. Its services span executive search and talent acquisition, performance management, HR advisory, organization strategy, HR technology, leadership development, labor-code compliance, workforce productivity, and learning. The firm supports clients across the employee lifecycle, combining people-first consulting with technology-enabled systems to help organizations scale.
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