The Role
Handles customer inquiries, complaints, troubleshooting, and service resolution through high-volume voice interactions. Builds customer rapport, follows established procedures, meets performance targets, and maintains service quality through strong communication, active listening, and problem-solving skills.
Summary Generated by Built In
Customer Support Executive – Voice
Summary
We are seeking a dedicated Customer Support Executive to join our team, specializing in voice-based interactions within the Customer Service sector. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries and challenges are addressed with professionalism and efficiency. The position demands a proactive individual capable of navigating complex customer scenarios while maintaining a high standard of service quality. This role is essential for fostering positive client relationships and driving satisfaction through effective communication and timely resolution of issues.
Responsibilities
- Engage with customers via telephone to handle inquiries, provide assistance, and resolve complaints effectively.
- Demonstrate active listening skills to accurately understand client needs and formulate appropriate solutions.
- Manage customer relationships by building rapport and ensuring a personalized service experience.
- Adhere strictly to established process guidelines and standard operating procedures during all interactions.
- Work towards meeting and exceeding performance targets related to call volume, resolution rates, and customer satisfaction scores.
- Utilize strong verbal communication abilities to convey information clearly and confidently to callers.
- Diagnose and troubleshoot customer issues over voice calls, offering practical and efficient resolutions.
Requirements
Requirements:
- Possess at least one year of relevant work experience in a customer-facing role.
- Exhibit excellent active listening capabilities and a strong aptitude for problem-solving.
- Demonstrate proficiency in managing customer relationships and maintaining a professional demeanor.
- Show the ability to follow process guidelines with precision and consistency.
- Maintain a target-oriented mindset with a focus on achieving key performance indicators.
- Possess strong verbal communication skills suitable for high-volume voice interactions.
- Have proven experience in handling customer queries and resolving service issues over the phone.
Skills Required
- At least one year of relevant experience in a customer-facing role
- Strong active listening and problem-solving skills
- Experience managing customer relationships professionally
- Ability to follow process guidelines accurately and consistently
- Target-oriented mindset focused on achieving performance indicators
- Strong verbal communication skills for high-volume voice interactions
- Experience handling customer queries and resolving service issues over the phone
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
