Job Summary
We are seeking energetic, persuasive, and reliable professionals to join our support and engagement
team. The core responsibility of this role is to connect with previously active driver-partners,
understand their reasons for inactivity or churn, and proactively encourage them to return to the
platform. This role requires not only empathy and problem-solving skills but also a strong sales
mindset to overcome objections and highlight the platform’s value proposition effectively.
Responsibilities
●Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the
platform.
●Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
●Use persuasive communication and sales techniques to convey the benefits of rejoining the
platform.
●Engage drivers who may have migrated to competitors and present compelling reasons to
return.
●Share updates about new features, incentives, or improvements that may address past issues.
●Maintain high satisfaction scores and contribute to reactivation targets.
●
Document insights and feedback to help shape future engagement strategies.
Qualifications
●A degree in any discipline.
●Strong verbal and written communication skills in the relevant local language(s).
●Basic computer literacy and ability to navigate digital tools.
●Confidence and fluency in delivering a sales pitch over the phone.
●Ability to listen, empathize, and respond with appropriate solutions.
●Resilience in handling objections and turning negative sentiment into positive outcomes.
●
Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a
strong plus.
Requirements
Requirements
●Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.
●Excellent persuasion and negotiation skills.
●High energy, multitasking ability, and comfort working with targets in a fast-paced
environment.
●Familiarity with Excel; experience with CRM or engagement platforms is a plus.
●Demonstrated ownership, empathy, and the drive to create impact through conversations.
Benefits
Skills Required
- Degree in any discipline
- Strong verbal and written communication skills in Tamil and relevant local languages
- Basic computer literacy and ability to navigate digital tools
- Confidence and fluency delivering sales pitches over the phone
- Ability to listen, empathize, and respond with appropriate solutions
- Resilience in handling objections and turning negative sentiment into positive outcomes
- Minimum 1 year of experience in customer-facing, tele-sales, or outbound calling
- Excellent persuasion and negotiation skills
- High energy, multitasking ability, and comfort working with targets in a fast-paced environment
- Familiarity with Excel
- Customer support, sales, telecalling, or re-engagement campaign experience
- Experience with CRM or engagement platforms
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
