The Role
Serve as first point of contact for FUJIFILM Business Innovation customers (Singapore market), handling enquiries, consumables orders, and service support. Diagnose hardware/software issues using knowledge bases, aim for first-call resolution, log calls correctly, process orders, escalate when needed, work rotational shifts, and follow company policies and quality/environmental procedures while multitasking and collaborating with the team.
Summary Generated by Built In
Job Descriptions:
- Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.
- Able to work independently as well as part of a team including shift rotation.
- Able to multitask and leveraged to other support / function based on business requirements.
- Correctly identify call type, utilize appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.
Job Requirements:
- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field.
- Proficient in relevant computer applications like MS Office.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays.
Skills Required
- Degree in any discipline
- Minimum 1 year contact center or customer support experience
- Proficient in MS Office and relevant computer applications
- Excellent communication and problem-solving skills
- Highly motivated, result-oriented team player with good interpersonal skills
- Able to work independently and as part of a team
- Able to multitask and be leveraged to other support/functions as needed
- Pleasant disposition and attitude
- Ability to handle stressful situations appropriately
- Able to work rotational shifts and public holidays
- Fresh graduates encouraged to apply
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The Company
What We Do
Fujifilm has been evolving and transforming for more than 80 years. Building from our legacy of innovation in photographic film, today's Fujifilm is a technology company impacting the fields of healthcare, materials, business innovation and imaging. We will continue creating value from innovation, leveraging our advanced and unique technologies to solve social changes. We will never stop building our experience and expertise to transform ourselves and the world. To ensure a positive and respectful environment for all, we have established the community guidelines for participation: https://www.fujifilm.com/de/en/socialmedia/policy
