With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.
Your role at Exness:
Responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.
- Answering clients about all technical support questions
- Processing requests
- Supporting the Company's good image
You will:
- Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
- Escalate issue to appropriate specialist when needed via SalesForce or Jira
- Update clients on their request status accordingly;
- Constantly verify documents submitted by clients within specific regions on an hourly basis;
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
- To achieve quarterly KPI targets set by CS Manager;
- To perform other ad hoc tasks assigned by the manager.
The ideal candidate:
- Good communication skills in English and native language (Arabic)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree
- Self-motivated and highly reliable
What we offer:
- Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
- Competitive salary based on the candidate's expectations and internal benchmark;
- Company’s contribution to training & development;
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
What We Do
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals, and commodities.Our fresh scientific and ethical approach has resonated with traders around the world, and the company has gone from strength to strength, with trading volumes hitting new monthly records in 2023 at $3 trillion from an active client base of 414,502+We think business and act human. Our growing #ExnessFamily has more than 2,000 employees in offices located in Asia and Europe. Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. We are constantly expanding into new markets, and we're looking for a passionate team to help us grow. If you are looking for a new challenge and want to be a part of the future of online trading, please check out our open positions
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