Customer Support (English Speakers)

About the Role: 
At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges. Join our team in Kuala Lumpur, Malaysia and become part of a culture that values your contributions and nurtures your professional growth. 

Your role at TradeQuo: 
We are seeking a Customer Support (English Speakers) with a passion for providing exceptional customer service. 

You will: 

• Provide customer service to clients via live chat, phone call, and email;
• Keep clients updated on the status of their requests, providing clear and concise communication;
• Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
• Ensure compliance with market-specific regulatory requirements;
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
• Prepare and interpret reports and documentation.
• Attend company seminars to stay up to date with the company's business functions and roles.
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
• Undertake other ad hoc tasks assigned by the manager. 

What makes you a great fit:  

• Minimum 1 year experience in Customer Service
• Fluent in English is required
• Customer-focused and dedicated to providing exceptional service
• Strong ability to communicate effectively
• Proficient in troubleshooting and multitasking
• Self-motivated and reliable with a proven track record of meeting and exceeding expectations
• Can-do attitude and a willingness to learn.