Company Overview
Group/Division
Job Description/Preferred Qualifications
Candidate should ideally be somebody with a trade, degree or other technical qualification. They will be primarily responsible for troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers and CSE's in resolving problems. May perform duties associated with Technical Support Engineer.
Major Responsibilities include:
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize down time.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize down time.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
Essential soft and technical skills:
- Good practical skills on electronic, electrical, pneumatic, mechanical assembly
- Ability to read and work with engineering drawings, schematics and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and communication skills
- Good English level (both written and spoken)
- Bachelor’s Level Degree in Electronics or or Mechatronics or equivalent.
- An internship or a short working experience in the semiconductor industry is a plus
- Availability to travel to other European sites as part of normal duties
- Availability to extensive training periods in USA /Asia
- Proficiency on MS office tools
As part of the Customer Service Team, the successful candidate will be required to work a shift pattern in support of a 7 day X 24 hour manufacturing environment. A shift cycle allowance will apply.
KLA offers a challenging and multinational environment at the forefront of high-technology and a market highly competitive package.
Successful applicants will be formally trained at one of our award-winning training center’s in USA California, Singapore or Taiwan.
Minimum Qualifications
Degree or work experience of 2 years in a similar role. Trades with relevant experience will also be considered.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- Bachelor's degree in Electronics or Mechatronics or equivalent
- Trades with relevant experience will be considered
- Minimum 2 years of work experience in a similar role
- Practical skills in electronic, electrical, pneumatic and mechanical assembly
- Ability to read and work with engineering drawings, schematics and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and communication skills
- Good level of English, both written and spoken
- Availability to travel to other European sites as part of normal duties
- Availability for extensive training periods in USA/Asia
- Proficiency with MS Office tools
- Willingness to work shift patterns supporting a 24/7 manufacturing environment
- Internship or short working experience in the semiconductor industry
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
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Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
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Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
