Customer Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Responsibilities

Major Responsibilities include:

• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize down time.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, HQ engineering and manufacturing engineering on maintenance procedures and equipment reliability.

Qualifications

Essential soft and technical skills:

• Good practical skills on electronic, electrical, pneumatic, mechanical assembly
• Ability to read and work with engineering drawings, schematics and technical manuals
• Excellent analytical problem-solving skills
• Good presentation and communication skills
• Good English level (both written and spoken)
• Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
• An internship or a short working experience in the semiconductor industry is a plus
• Availability to travel to other European sites as part of normal duties
• Availability to extensive training periods in USA /Asia
• Proficiency on MS office tools

As part of the Customer Service Team, the successful candidate will be required to work a 7 day shift pattern in support of a manufacturing environment. A shift cycle allowance will apply.

KLA offers a challenging and multinational environment at the forefront of high-technology and a market highly competitive package.

Successful applicants will be formally trained at one of our award-winning training center’s in USA California, Singapore or Taiwan.

 

Minimum Qualifications

Recent College graduate with a Bachelor's Level Degree or work experience of 3 years in a similar role. Trades, particularly in electrical will be considered.

Base Pay Range: $16,16 - $27,46 Per Hour

Primary Location: IRL-Dublin-Dublin-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.