Customer Support Engineer

Sorry, this job was removed at 06:07 a.m. (CST) on Tuesday, Jan 20, 2026
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Hiring Remotely in San Salvador
In-Office or Remote
Cloud • Fintech • Payments • Financial Services
The Role

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale — across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

Knowledge, Skills & Abilities

  • Experience in technical support.
  • Cards and payments industry experience.
  • Excellent English (both written and spoken).
  • Working knowledge of Linux Commands, SQL scripts.
  • Experience handling incidents.
  • Strong willingness to learn and the ability to adapt quickly

Nice to have:

  • Experience with POSTGRES DB.
  • Experience in ISO8583, transaction flow, 3DS, digitisation.
  • Experience with Cloud technologies.
  • Spanish or Portuguese.

Minimum Qualifications

  • Bachelor's Degree in Computer Science or Computer Engineering or equivalent work experience can sometimes be considered in lieu of formal certification.
  • Years of Experience: 3-5 years of Application/Product support experience.

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The Company
Gauteng
340 Employees
Year Founded: 2015

What We Do

Paymentology is the leading next-gen cloud-native global issuer-processor. We provide digital banks, retail banks, fintechs and telcos the technology, team and experience to easily issue and process any type of physical or virtual card; debit, prepaid, credit and more. Anywhere in the world, rapidly and at scale.

Our superior multi-cloud platform offering both shared and dedicated processing instances, vast global presence, and richer real-time data set us apart as the leader in payments. Our payments experts bring deep, local market knowledge on the ground in 60 countries, across 14 time zones, guaranteeing 24/7 support.

We are deeply committed to increasing financial inclusion worldwide,
and to making a positive impact in the communities in which we operate

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