Jobs at Paymentology

Lead product strategy and roadmap for payment and card-processing solutions. Conduct market research and data analysis, define requirements and user stories, collaborate with engineering and cross-functional teams, oversee delivery and launches, track KPIs, and engage customers to iterate and optimise products—with emphasis on the South African market.

Partners with global leaders and managers to improve leadership capability, performance, talent management, organizational effectiveness, employee relations, change management, culture, and engagement. Provides coaching, manages complex people matters across jurisdictions, uses workforce insights to guide decisions, and develops scalable people practices in a growing, distributed technology organization.

Lead the design and improvement of employee experience, engagement, performance, progression, and retention frameworks. Own employee listening initiatives, analyze organizational data, and convert insights into practical actions. Partner with senior leaders and People teams to improve fairness, consistency, and scalability in performance and promotion processes. Apply HR technology, automation, and AI-enabled solutions to streamline people processes and enhance employee and manager experiences across a global organization.

Lead and transform Paymentology's global post-onboarding client organization by unifying Customer Support and Client Success Operations. Build an AI-enabled, data-driven client success model focused on adoption, retention, operational excellence, predictive health scoring, automation, and self-service. Drive cross-functional collaboration with Product, Engineering, Implementations and Commercial teams, mentor leaders, improve support responsiveness and escalation, and deliver measurable client outcomes and executive-level visibility.

Lead and transform global post-onboarding client functions by unifying Customer Support and Client Success Operations. Build an AI-enabled, data-driven model for proactive engagement, adoption, retention, automation, and self-service. Drive operational excellence, client health scoring, cross-functional collaboration with Product and Engineering, and executive visibility into client outcomes and risks.

Lead brand strategy, governance, and creative direction to grow Paymentology's B2B fintech brand. Ensure consistent brand application across campaigns, product launches, events, and client experiences. Measure brand performance, partner cross-functionally with Product, Marketing and Sales, and manage agency relationships to translate complex propositions into clear narratives that drive market position and share of voice.

Design, implement, and maintain IaC and cloud infrastructure (AWS) with Terraform; build and optimize CI/CD pipelines; manage containerization (Docker, Kubernetes) and event streaming (Amazon MSK/Apache Kafka); automate operations with scripting (Bash, Python); monitor, troubleshoot, and secure production systems; collaborate across development, QA, and operations teams.

Act as the primary technical point of contact for enterprise clients, advising on implementation, optimisation, scalability and payment data management. Build and maintain client relationships, conduct technical assessments, proactively monitor environments, lead escalations and incident post-mortems, and coordinate with Support, Product and Engineering to deliver solutions and enable customer success.

Lead technical pre-sales and solution design for Paymentology's card issuing platform: run discovery, deliver demos and RFP responses, design integration architectures meeting regional compliance, enable post-sale scaling and training, resolve technical escalations, and coordinate cross-functional teams to maximize deal success.

Identify and engage fintech, retail banking, and digital banking prospects via personalised outreach. Qualify opportunities, schedule meetings for Sales, manage pipeline in HubSpot, support industry events, report on outreach performance, and collaborate with Marketing and Sales to drive growth.

Lead month-, quarter-, and year-end close for assigned markets; prepare journal entries, reconciliations, and statutory financial statements; manage VAT/GST and corporate tax compliance; support audits; handle intercompany and transfer pricing processes; partner with finance functions to improve processes and drive automation.

Investigate and process card chargeback claims across global networks: validate transaction data, draft and submit scheme-compliant responses, provide guidance to clients and stakeholders, and ensure regulatory and card-scheme compliance throughout the dispute lifecycle.

Lead and govern Paymentology’s brand across campaigns, products, and client experiences. Define brand strategy and guidelines, partner cross-functionally on GTM and product launches, drive brand awareness and share of voice, provide creative direction, manage brand approvals, and measure brand performance using insights to strengthen market positioning in fintech and banking.