Job Description:
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
Kaleris is seeking a top-notch Support Engineer in Vera Cruz, Mexico. You will work from our site in Veracruz or hybrid or remote, and report to the CVS Support manager. You will be part of a global customer support team providing 1st and 2nd Level Support for our Loading Computer MACS3, our Stowage Planning, and Cloud products.
Responsibilities
Supporting our customers in using our software and hardware products in English
Analyzing/identifying customer needs and preparing a solution by cooperating with other departments
Connecting between our customers and our software development group
Managing the case life cycle by using our ticketing tool
Building and updating our knowledge database for our customers in order to raise quality standards and improve our products
Providing 24/7 support for critical issues
Requirements
A degree in Computer Science or similar or Marine Architecture, and knowledge in the maritime environment OR a strong maritime background, paired with good IT skills and a sound knowledge of Microsoft Windows operating systems
A strong customer orientation; good communication skills; natural patience in stressful situations
Strong English language skills, both written and spoken
Teamwork and team orientation is mandatory
Willingness to continuously learn through in-house trainings or self-studies
Benefits & Compensation
Competitive compensation package
Medical Insurance
Life/AD&D (paid for by Kaleris)
Paid Time Off (FlexPTO, parental leave, volunteering time off)
Broadband Allowance, IT gadgets Allowance
Tuition Reimbursement
Employee Assistance Program
Career growth and mentorship
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Similar Jobs
What We Do
Kaleris is a leading provider of cloud-based supply chain execution and visibility technology solutions. Many of the world's largest brands rely on Kaleris to provide mission-critical technology for yard management, transportation management, maintenance and repair operations, terminal operating systems, and ocean carrier and vessel solutions. By consolidating supply chain execution software assets across major nodes and modes, we address the dark spots and data gaps that cause friction and inefficiency in the global supply chain.
