The Role
StrongDM is driven by a clear mission: Secure Access, Zero Trust.
We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.
Once a customer, forever a fan. That's our goal.
When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.
If you ask anyone at StrongDM, you’ll find that our values truly guide everything we do—from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. It may sound cliché, but we’re onto something great—and G2 agrees.
We embrace the mission
We pursue mastery
We win together
These are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We’re glad you’re here! If this sounds like an environment where you’d thrive, read on.
You are a curious technologist and determined troubleshooter who can successfully empathize with the customer and assist them in maintaining and expanding their StrongDM environment. As one of the most established teams in the company, support is near and dear to our hearts.Championed by executive leadership, Customer Success, and Sales, our support engineers get the love and resources they need to solve the thorniest issues. Work a standard shift in the ET, with an on-call weekend rotation. The ticket load allows Customer Engineering to provide the TLC our customers deserve. Add in some time for learning and development, repro environments, consulting with engineering and product, documentation, blog posts, and you won’t be only closing tickets. We are a tight-knit, collaborative group of engineers who thrive on taking on new challenges every day. Come join us!
What You'll Do
- Track and address customer issues through the entire support lifecycle, from logging to reproduction to resolution
- Communicate regularly with customers via written updates and live screen share sessions
- Provide guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
- Learn and deploy new technologies as part of prototyping and reproducing reported issues
- Author and update customer documentation, internal onboarding documents, and customer-centric blog posts
Requirements
- 3-5+ years of experience in a technical customer support role working 3-5+ years of experience in a technical customer support role working with databases (i.e. MSSQL, Oracle) Windows, networking, Active Directory, and PowerShell
- Experience with troubleshooting techniques and providing solutions to customer issues
- Experience or familiarity with the following cloud providers: Azure
- Experience with Security or Infrastructure tooling and processes (Splunk, Crowdstrike, EDRs, cloud-native security tools)
- Ideally experience or familiarity with Kerberos, Go, Terraform, and Ansible
- Prior experience working remotely with a largely US-based or completely distributed team
- Experience interacting with clients and customers
- Confident voice in technical writing and strong written and verbal English language skills
- Lives in or willing to work in GMT +2 Timezone shift
Compensation
- PLN 10,000-20,000 per month, paid bi-monthly
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The Company
What We Do
Founded in 2015, we help companies big and small alike manage and audit access to their databases, servers, clusters, and web applications.
Why Work With Us
We started as and will remain, a remote work company. We offer great benefits, 401(k), and, well, the works. We respect your right to non-work time and recognize that sometimes, everyone just has to go for a walk. We’re well-funded, have amazing customers, and are here to stay. We love what we do, get it done, and treat each other with respect.
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