Customer Support Engineer - Mid Level

About Pratt Miller, an Oshkosh company

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

Pratt Miller is looking for a Customer Support Program (CSP) Engineer to join its Competition Engineering Department. The CSP engineering role contributes to the Corvette GT3 program with exposure to internal stakeholders, external customers, and vehicle/system development in various capacities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

External Customer Vehicle and Championship Support

Act as the main point of contact for vehicle operation and customer tool support:

• General objectives are to support teams with vehicle operation and service through use of internal documentation, tool sets, and knowledge base including but not limited to:
  • Published vehicle support documentation
  • Documentation and tracking tools for reviewing support requests and issue tracking
  • Vehicle configuration and mileage tracking

Pre-event support and shop-based preparation to assist customers with understanding vehicle operational and configuration recommendations through:

• Generation and distribution of pre-event report documentation
• Tracking and communication of recommended vehicle hardware updates and status
• Generation of internal event preparation documentation
• Participation/organization of meetings to review above mentioned information

At-event support of tracking vehicle operation through:

• Vehicle data processing and information distribution
• Monitoring of critical vehicle system performance
• Tracking customer hardware, performance, and functional related feedback for customer and internal use
• Vehicle milage and configuration tracking
• Act as troubleshooting or knowledgebase resource
• Participation/organization of meetings to collaborate or review program level performance, hardware or operational objectives

Post event support to advance customer and program level understanding and development:

• Documentation and reporting of performance and hardware operation or issues
• Derive program level objectives and deliverable from at-event learnings
• Participation/organization of meetings to review above mentioned information

Internal Program Support

Contributing to vehicle development initiatives:

• Vehicle setup/performance
• Vehicle hardware integration
• General subsystem development
• In-person support of offsite testing
• Tools and process development to aid in the above listed tasks

Simulation support:

• Baseline vehicle model correlation and specific event performance sensitivity generation
• Development content generation for specific test events or larger scale development programs
• In-person support of offsite testing for either internal or customer support of DiL testing

Program reporting and documentation:

• Maintain and develop reporting documentation and process for event and engineering level projects

Team Member Interactions

This role will interface heavily with our primary supplier and customer base. Overall communication and interaction are expected to be handled in a collaborative manner for the overall improvement of performance and execution.

The role will be expected to interact with other groups within Pratt & Miller, and outside in relation to execution of duties not limited to:

• Organization, participation, and collaboration in meetings
• Support and project related travel

ADDITIONAL DUTIES AND RESPONSIBILITIES:

In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:

• Support Pratt Miller initiatives, marketing events, and general development as necessary
• Provide feedback on product needs and processes
• Support Program Management Office on process developments and improvements

ESSENTIAL KNOWLEDGE AND SKILLS:

Desired Education

• BS in engineering or other advanced technical background
• Preferred to have background in motorsport with 2 years of experience
• Preferred background in vehicle dynamics and controls engineering

Desired Specialized Knowledge and Skills

• General engineering background covered as part of duties outlined above
  • Knowledge of vehicle dynamics
  • Familiar with data acquisition systems - Preferably motorsport based
    • PI Toolbox
    • PI Workshop
    • Bosch WinDarab
    • Bosch RaceConOther
    • Other
• Experience in general data review and processing
  • Matlab
  • Excel
  • Other

Work Environment/Physical Demands

• Stress may occur periodically
• Long hours may be required at times
• Travel required but would vary on support needs. Total travel commitments can range from 40 to 80 days a year.
• Work environment can vary between group and individual assignments and tasks

Pay Range:

$78,400.00 - $121,500.00

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.