Customer Support Engineer (Singapore - Japanese speaking)
Location: Remote, Singapore
Employment Type: Full-Time
Gross annual base salary: SGD 78,000 - 105,000
Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.
Summary
We are looking for a Customer Support Engineer to join our APAC Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/environmental support and resolve any technical issues that may arise. The ideal candidate will be passionate about working with customers, providing exceptional customer service, committing to maintaining our internal & external knowledgebase, and helping enable the success of their teammates.
Primary Duties and Responsibilities
- Respond to customer issues and proactively contact customers to triage problems.
- Provide remote support for OneStream customers.
- Research, resolve and respond to complex issues. Strong understanding of technical troubleshooting.
- Ability to communicate complex/technical concepts and provide thorough Root Cause Analysis findings.
- Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
- Update and maintain technical knowledge base articles.
- Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
- Lead by example and encourage information sharing, team-based resolution activity, cross-functional training & collaboration.
- Emphasis on resolving cases as quickly & effectively as possible.
- Assist in developing innovative solutions and building strong relationships with customers.
Required Education and Experience
- Fluency in Japanese and English (written and verbal)
- College diploma or bachelor’s degree in a technology or finance-related field (or equivalent work experience).
- 2+ years Software Application troubleshooting experience.
AND
- Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, Microsoft Azure or other Cloud Hosting).
- Understand the monitoring of customer environments through Azure alerts and other SIEM solutions.
OR
- Prior experience of supporting, using, or managing support for financial/CPM applications.
Preferred Education and Experience
- Experience solving financial-driven support issues.
- Prior experience and/or certification with any of the following products:
- Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing.
- Microsoft Certifications (Windows , SQL Server ,Azure, Office-Excel).
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills.
- Customer/Client Focus.
- Problem Solving/Analysis.
- Organizational Skills.
- Technical Skills.
- Analytical Skills.
- Handling of critical escalations.
- Self-starter & highly motivated
Travel
- Regular travel is not expected for this position; however, travel may arise as necessary.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote
OneStream Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneStream Software and has not been reviewed or approved by OneStream Software.
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Strong & Reliable Incentives — Incentive structures in sales and customer-facing roles are robust, with OTEs commonly positioned at or above market and commission plans praised as strong. Variable components and incentive awards are prominent, enabling higher earnings when attainment and territory align.
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Healthcare Strength — Core coverage includes comprehensive medical, dental, and vision insurance, supplemented by an EAP and wellness perks. Employer-facing materials and third‑party summaries consistently position health coverage as a solid element of the package.
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Leave & Time Off Breadth — Time-off programs span vacation, separate sick time, volunteer time, and paid holidays, with a one‑month paid sabbatical after five years. This breadth extends beyond standard PTO alone.
OneStream Software Insights
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What We Do
OneStream Software provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream™ unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting, and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All in a cloud platform designed to continually evolve and scale with your organization. OneStream is an independent software company backed by private equity investors KKR, D1 Capital Partners, Tiger Global, and IGSB. Our primary mission is to deliver 100% customer success, which we’ve done successfully since our inception. To learn more visit www.onestreamsoftware.com.
