Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
We are looking for a responsible Customer Service Coordinator to join our team to perform a variety of administrative and clerical tasks. This role supports all areas of the Alfa Laval Oceania with a focus on Customer Service. This role reports into the Customer Support Service Manager, and will be based full time in our Huntingwood, Sydney office.
This role is for maternity cover until end of September 2026 with potential for extension.
About the Job
This role is a great opportunity for someone who is highly organised and wants to grow their experience of working in a customer focused team and business. The role is responsible for the order to cash process for standard orders, from the order acceptance to invoicing.
The main duties of the role are:
Order Management Support:
Customer order entry
Placing order with local and international vendors
Logistics follow ups
Customer invoicing
Records Management
Purchase Order Support
Installed Base Administration
Backlog & WIP Maintenance
Undertaking projects as required
Management of the general/CSC mailbox
Answering Calls
Ad hoc duties
Who You Are
You are someone that is highly organised and able to manage multiple activities at any one time.
You are approachable and friendly, and always striving to deliver excellent customer service, to both internal and external customers.
You must have excellent communication skills, and experience of working in a fast-paced environment would be an advantage.
#LI-Hybrid
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What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
