About IDEXX
7,000 people. One global purpose: enhancing the health and well-being of pets, people, and livestock.
We are passionate about what we do — and it shows. From raising the standard of care for pets, to ensuring safe drinking water worldwide and protecting livestock health, our work truly matters. Across IDEXX, you’ll feel an energy that’s contagious: caring, committed people working together to make a difference.
Are you looking to join a vibrant, international team where teamwork, quality, and customer care come first? Do you thrive in a dynamic environment and enjoy being the trusted point of contact for customers? Then this role might be for you.
The Role
Due to our rapidly growing international customer base, we are looking for a Customer Support Consultant to join IDEXX-Animana.
In this role, you will provide phone and email support to customers in Dutch and English, acting as a true one-stop shop and the face of our company. Accuracy and structure are key — you will work with a CRM system daily, where precise and consistent ticket handling is essential to ensure high-quality service and clear communication.
You will support, guide, and advise veterinary clinics on how to use our practice management software efficiently and intelligently. Together with your colleagues, you’ll act as a trusted business partner for our customers, with a genuine interest in their daily operations and long-term success. You are also a strong internal voice for customer feedback and continuous improvement.
Software means change — updates, new features, and evolving ways of working. You are not afraid of change, but instead see it as an opportunity to learn, adapt, and help customers move forward with confidence.
You’ll work in an informal, supportive environment with a strong focus on teamwork and knowledge sharing. New ideas and initiatives are encouraged, and we’ll help you bring out the best in yourself — all with a dog at your feet in our dog-friendly office.
What You’ll Do
Provide customer support via phone and email
Handle tickets accurately and consistently in our CRM
Guide customers on the use of IDEXX-Animana
Help clinics work smarter and more efficiently with our solutions
Collaborate closely with internal teams and share customer insights
Support change by guiding customers through software updates and improvements
Who You Are
You are passionate about helping customers and solving problems
You value strong, long-term customer relationships
You communicate confidently with people from different backgrounds and levels
You enjoy working in a team and believe in open, clear communication
You are comfortable working with software and digital tools
You work accurately and take ownership of your tickets and follow-ups
You are flexible and adaptable in a fast-changing software environment
Basic financial knowledge is a plus, as it helps you better understand customer workflows
Fluent in Dutch and English
Knowledge of the German language is a bonus
Nice to Have
Experience in veterinary practice or with practice management software
If not, a strong affinity with animals and animal health is welcome
Practical Details
You’ll work 2 days per week from our office in Hoofddorp
Other days can be worked from the office or from home
Salary of EUR 39,500 to 48,000
Why You’ll Love This Job
You make a real impact – helping veterinary clinics care better for animals, every single day.
You’re a trusted partner, not just a support desk. Your advice and training truly matter.
Variety keeps it fun – no two days are the same in a fast-moving software environment.
You grow with us – learning, adapting, and evolving as our software does.
Teamwork is everything – supportive colleagues, open communication, and shared wins.
Flexibility included – hybrid working and a culture built on trust.
Work with heart (and dogs) – a great atmosphere, room for ideas, and sometimes a dog at your feet
#LI-RM1
Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
