Customer Support Consultant/Order Management WLO - French speaker

As a Customer Support Consultant/Order Management WLO - French speaker, you will provide order processing and customer support to our customers and partners in Europe who are ordering IDEXX Water; Livestock, Poultry and Dairy; and OPTI (WLO) products and solutions.

When you join the WLO Customer Support Department you will be assisting WLO clients with their order placement, order administration and troubleshooting by providing them solutions to ensure the best service possible.

Why this role matters:

Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs and helping our customers and partners to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the quality of IDEXX products. 

This is a Temporary 1-year contract position

In this role: 

• You'll be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service. 

• You'll not only be serving external clients, but also internal (IDEXX partners) ones by taking care of their different needs and requests. 

• You'll ensure the best possible use of technology (Salesforce/SAP) in order for a smooth process and maximum client satisfaction. 

• You'll also have the chance to utilize your skills in different back-office tasks and grow professionally. 

• You'll have continuous interactions with customers and internal stakeholders, therefore, effective communication is the key to success in this position. 

• You'll work in a hybrid format.

What you need to succeed:

• You are fluent in French and English. Fluency in another European language is a strong addition.

• You are passionate about helping and supporting customers and colleagues bringing already some experience of 2-3 years in that field. 

• The ability and drive to build and maintain strong relationships with internal and external customers. 

• You have at least 2-3 years’ experience in an international company using Salesforce as the main commercial tool. 

• You have experience in commercial administrative process and improvements. 

• You love to communicate and know how to do so effectively.

• You possess excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus. 

What you can expect from us:

• This is a hybrid role based out of our Hoofddorp office location, with a minimum of eight days a month onsite.
• On the job training & career advancement opportunities.
• Additional benefits including, but not limited to wellness resources, volunteer paid days off, bike plan, foundation donation matching, and much more.
• 25 days holidays per year
• Retirement/Pension percentage contribution paid by IDEXX

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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