In this position, you will provide order processing and customer support to our customers and partners in Europe who are ordering IDEXX Water; Livestock, Poultry and Dairy; and OPTI (WLO) products and solutions.
Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs and helping our customers and partners to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the quality of IDEXX products.
In This Role
When you join the WLO Customer Support Department you will be assisting WLO clients with their order placement, order administration and troubleshooting by providing them solutions with all your knowledge to ensure the best service possible. A big variety of tasks and responsibilities is waiting for you:
You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service.
You will not only be serving external clients but also internal (IDEXX partners) ones by taking care of their different needs and requests.
You will ensure the best possible use of technology (Salesforce/SAP) in order for a smooth process and maximum client satisfaction.
You will also have the chance to utilize your skills in different back-office tasks and grow professionally.
You will have continuous interactions with customers and internal stakeholders, therefore, effective communication is the key to success in this position.
You will work in a hybrid format.
What you will need to Succeed
You are passionate about helping and supporting customers and colleagues bringing already some experience of 2-3 years in that field.
The ability and drive to build and maintain strong relationships with internal and external customers.
You have at least 2-3 years’ experience in an international company using Salesforce as the main commercial tool.
You have experience in commercial administrative process and improvements.
You love to communicate and know how to do so effectively.
You are fluent in French and English. Fluency in another European language is a strong addition.
Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus.
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals health and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together!
#LI-CR1
Skills Required
- 2-3 years experience in customer support
- Fluency in French and English
- Experience with Salesforce
- Excellent computer skills
- Experience in commercial administrative process
- Fluency in another European language
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
