Customer Support Consultant

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.

Job Description

The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
• Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses. 
• Handle escalations like a pro, directing them to the very best solutions.
• Be the bridge between customers and manufacturers, building meaningful relationships from every angle. 
• Elevate your skills with daily training, master product knowledge, and streamline processes.

Qualifications

• Must have Permanent Unrestricted Australian Working Rights. 
• Sales experience with a customer focus and hitting targets.
• Preferably, some background in customer service, retail, or sales.
• It's a plus if you know about electronics and whitegoods, but not a must.
• Great at communicating, both written and verbally.
• Committed to giving customers top-notch service.
• Self-driven and can work independently when needed.
• Comfortable with computers and open to learning new tech.
• Great at connecting with people and building relationships.
• Great attention to detail. 

Additional Information

• Permanent full-time (Mon-Fri) or/ part-time (Min 4 days - Monday, Wednesday, Friday & Saturday) 
• Shift patterns available: 8:00am - 4:30pm, 8:30am - 5:00pm or 9:30am - 6:00pm.
• Competitive Salary + Super + Bonuses + Penalty Rates + Overtime (OTE On Target Earnings $70,000+)!
• Dog friendly workplace! 
• Sizzle and mingle at our weekly breakfast BBQ. 
• Lunch provided for all team members during our sales periods.
• Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

Benefits

• Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!
• Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
• Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
• Access to an employee assistance program (EAP).

Discover our vibrant community and learn more about us at www.winninggroup.com.au or follow us on Instagram and TikTok.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.