About the job:
As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions
What will you do?
- Handle customer queries via telephone calls, email and web chat.
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
What do you get in return?
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally
- 25 days PTO
- Medical, including dental and vision
- 401k
What do you need to apply?
- Be proactive - you must be driven to succeed and hit your targets! (Essential)
- Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
What would make your application stand out:
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
- At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable)
Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Skills Required
- Proactive, driven, and motivated to achieve targets
- Strong organization and attention to detail
- Excellent communication skills across phone, email, and web chat
- Resilience when handling unhappy customers
- Empathy and ability to remain calm and professional
- Understanding of Android, iOS, and Windows
- Experience using Google Suite
- At least one year of hospitality, retail, or contact center experience
What We Do
Epos Now is a global payments and cloud-based software provider, focused on small and medium businesses in the retail, hospitality and personal care sectors. We specialise in the design and manufacture of electronic points of sale (commonly referred to as EPOS) as well as an integrated payments solution. Founded in 2011 by our Chief Executive, Jacyn Heavens, Epos Now is currently available in the United Kingdom, Ireland, the United States, Canada, Australia, New Zealand, Spain and Mexico. Creators of the UK's first POS AppStore and winners of the prestigious Queen's Award for Innovation, we set the bar for POS excellence. Other accolades include the UK Business & Innovation Awards, International Business Award, Customer Experience Award, FT 1000 46th Fastest growing company in Europe and the two time winner of the Sunday Times Tech Track.
