Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
Support quality management systems and compliance requirements.
Contribute to team growth through active participation in development programs and collaborative knowledge sharing.
EDUCATION:
High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
Required Skills and Abilities
Strong customer service and interpersonal skills with experience in building and maintaining relationships.
Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
What You Can Expect From Us:
Annual rates targeting: 33k
Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world
Schedule:
This is a full time (37.5 hr / wk), day-shift role with scheduled shifts Mon-Fri 9:00 am to 5:30 pm
The shifts and hours may vary slightly depending on business needs.
Reliable and dependable attendance is an essential function of this position
Physical Demands
This role involves extended periods of sitting and frequent use of phones and computers.
Occasional lifting of items up to 25 pounds may be required.
Visual and auditory acuity is necessary for accurate computer work and effective phone communication.
Work Environment
This position is based in the Wetherby Lab.
Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.
Skills Required
- High School diploma or equivalent required
- Associate or Bachelor's degree preferred
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Analytical and problem-solving skills
- Proficiency in Microsoft Office and relevant systems
- Commitment to continuous learning and improvement
- Attention to detail and dedication to data accuracy
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
-
Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
-
Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
-
Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
