About Accretio
We are a talent company empowering businesses through innovative talent solutions for sustainable growth in Africa.
About Our Partner
We are currently recruiting on behalf of our partner, an early-growth startup. The company operates in a fast-paced, evolving environment and is seeking a CX & Ops to lead how customers experience their services.
Role Overview
We are seeking a proactive and customer-focused Customer Support Associate to join our partner's team. The ideal candidate will be responsible for delivering exceptional customer service, resolving inquiries efficiently, and ensuring a seamless customer experience across all touchpoints.
Location: Ikeja, Lagos
Pay: ₦150,000.00 - ₦200,000.00 per month
Work mode: Onsite
What You'll Do
Serve as the first point of contact for customers via email, phone, and chat
Respond promptly to customer inquiries, complaints, and requests with professionalism and empathy
Resolve customer issues efficiently while maintaining high satisfaction levels
Escalate complex issues to relevant teams and ensure timely resolution
Maintain accurate records of customer interactions, transactions, and feedback
Collaborate with internal teams (Product, Sales, Operations) to improve customer experience
Identify recurring issues and suggest process improvements
Monitor and meet defined SLAs, KPIs, and customer satisfaction metrics
What You Have
2 - 3 years of experience in a customer support or customer service role
Strong communication skills (written and verbal)
Ability to handle difficult conversations with professionalism
Problem-solving mindset with attention to detail
Familiarity with CRM tools (e.g., Zendesk, Freshdesk, HubSpot)
Ability to multitask and manage time effectively in a fast-paced environment
Basic technical proficiency and ability to learn new tools quickly
Data-driven mindset with ability to interpret customer feedback and metrics
Skills Required
- 2-3 years of experience in customer support or customer service
- Strong written and verbal communication skills
- Ability to handle difficult conversations professionally
- Problem-solving mindset with attention to detail
- Familiarity with CRM tools (Zendesk, Freshdesk, HubSpot)
- Ability to multitask and manage time effectively in a fast-paced environment
- Basic technical proficiency and ability to learn new tools quickly
- Data-driven mindset with ability to interpret customer feedback and metrics
