Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
Help design and scale our CX process - from building out a help center to improving in-app onboarding
Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
A self-driven problem-solver who always goes the extra mile
Clear and warm communication skills - whether over email, chat, or live calls
Ambition to learn fast, grow with the team, and take on real responsibility
Experience with SaaS, B2B software, or marketing/SEO tools
Familiarity with help desk systems, onboarding flows, or community-building
Exposure to AI / SEO / growth tooling or customer support automation
Experience working in a high-growth, venture-backed startup environment
Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
Regular team events and off-sites
Aggressive equity compensation package
Paid Uber Eats & Uber home when working late
The most beautiful office space and work environment in Berlin
Top Skills
What We Do
Enabling companies to analyse and improve their visibility in AI search results.
