- Handle inbound customer calls and assist users with their queries and concerns.
- Understand customer issues clearly and provide accurate and appropriate resolutions over the call.
- Ensure queries are resolved effectively while maintaining a positive customer experience.
- Accurately document call details, customer concerns, and resolutions in the CRM/support system.
- Follow defined support processes, call guidelines, and quality standards.
- Escalate complex or unresolved issues to the appropriate L2/relevant team when required.
- Follow up on pending or unresolved cases and ensure timely closure.
- Coordinate with internal teams whenever additional information or assistance is required.
- Maintain professionalism, empathy, patience, and a solution-oriented approach during all customer interactions.
- Work towards achieving defined support metrics such as customer satisfaction, quality, productivity, and resolution rate.
- 1–2 years of experience in Inbound Voice Support, Customer Support, or Customer Service.
- Excellent verbal communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Ability to understand customer concerns and provide clear and effective solutions.
- Basic knowledge of CRM, ticketing, or customer support tools.
- Comfortable working in rotational shifts and on holidays based on business requirements.
- Customer-first attitude with patience and empathy.
Skills Required
- 1-2 years of experience in inbound voice support, customer support, or customer service
- Excellent verbal communication and interpersonal skills
- Strong listening and problem-solving abilities
- Ability to understand customer concerns and provide clear, effective solutions
- Basic knowledge of CRM, ticketing, or customer support tools
- Ability to work rotational shifts and holidays based on business requirements
- Proficiency in English and Hindi, with Telugu required and Tamil optional
- Customer-first attitude with patience and empathy
What We Do
Founded in 2019 by IIT and BITS alumni, FloBiz is a neobank for SMBs backed by renowned investors like Sequoia Capital, Elevation Capital, Greenoaks Capital, Beenext and Think Investments. Our products & solutions are designed to introduce a completely new way of doing business for small & medium enterprises with creative use of technology. Our marquee offering, called myBillBook — helps small- and medium-sized businesses digitise their invoicing, streamline business accounting and automate workflows of their enterprises. It is a complete GST billing and accounting solution designed exclusively for the aspirational SMB owners. myBillBook, supports Hindi, Gujarati and Tamil as well as English. With over a million monthly active users, SMBs now record over $1 billion worth of transactions on myBillBook every month. We fuel the growth of those enterprises that fuel our economy. https://mybillbook.sng.link/B1sl1/e69m/5xfb Available on Play Store and App Store #GrowWithFlo
