This is an exceptional opportunity to join a well-funded, rapidly growing company with a market-leading product. You will have the chance to expand your technical expertise and share your knowledge as we scale our global, world-class support team. You will collaborate with passionate team members to support an expanding worldwide user base.
What you'll be doing:
Monitor and manage the assignment of technical support requests within inbound queues, ensuring adherence to designated response times.
Recognize and report trends or similarities in support requests and collaborate with internal teams as necessary.
Research technologies to author comprehensive knowledge base articles for both internal use and end-user self-service.
Provide technical support and issue resolution via email, conducting thorough triaging to address customer account needs.
Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers.
We're looking for:
A strong commitment to customer success through the effective utilization of Directory-as-a-Service software.
Highly motivated and eager to engage in continuous professional development.
A genuine passion for technology and cloud-forward organizations.
Exceptional interpersonal skills and a drive to master new technologies to benefit customers.
Professional proficiency in oral and written English is essential.
A logical approach to problem solving.
Ability to multitask and context switch in a fast-paced environment.
Excellent organizational skills.
Preferred Qualifications:
- Bachelor’s degree desired but not required.
Shift Schedule:
#LI-YI1
Skills Required
- Professional proficiency in oral and written English
- Authorized to work and located in the country noted in the job description (India)
- Willingness and ability to work the specified shift (Mon-Fri 20:30-05:30 IST) and respond during assigned shifts
- Familiarity with Directory-as-a-Service concepts / JumpCloud platform usage
- Strong commitment to customer success and customer-focused mindset
- Logical problem solving skills and ability to triage technical issues
- Ability to multitask and context switch in a fast-paced environment
- Excellent organizational skills
- Highly motivated and eager for continuous professional development
- Bachelor's degree
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Health coverage starts day one in the U.S., includes dental/vision and mental-health support, and offers an HSA option with employer contributions. Expanded medical travel coverage, abortion travel benefits in the U.S., an EAP, and a Calm subscription further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid holidays and sick days, and generous parental and family medical leave are highlighted across materials. Remote-first norms and wellness programs are also documented.
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Retirement Support — A U.S. 401(k) plan with a company match (50% up to 6% of pay) is offered alongside life and disability insurance. Access to a personal financial consultant and country-specific pension programs are also noted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
