Job Description:
Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work in our Office, located in Periferico Sur.
What You'll Be Doing:
- Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
- Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
- Analyzing data in a “Order to Invoice” perspective to find possible actions/solutions to take proactively.
- Providing status reports to the customer regarding open and closed orders.
- Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
- Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
- Following up all cases assigned until final resolution.
- Interacting with customer portals, EDI signals and backlog tools.
- Working with ERP and CRM systems to ensure information accuracy.
- Taking eventual calls and meetings with internal or external teams.
- Receiving constant training and courses to ensure that your knowledge is always updated and compliant.
What You'll Need:
- Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1–2 years of customer service experience.
- Basic to intermediate knowledge of supply chain processes.
- Teamwork oriented skills.
- Intermediate to advanced knowledge of Microsoft Excel.
- Ability to communicate fluently in English.
Work Arrangement:
- Hybrid: 3 days in office / 2 days work from home.
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more!
Apply Today!
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
Time Type:Full time
Job Category:Business Support
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Skills Required
- 2-3 year degree (or High School with equivalent related experience) and 2-4 years of experience
- 1-2 years of customer service experience
- Basic to intermediate knowledge of supply chain processes
- Teamwork oriented skills
- Intermediate to advanced knowledge of Microsoft Excel
- Ability to communicate fluently in English
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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