About Canal Insurance
Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Canal was founded in 1939 and is located in Greenville, South Carolina. At Canal, we recognize that our success would not be possible without the hard work and dedication of our employees. We know that happiness and productivity go hand in hand, and to that end, we consciously cultivate a culture that enables us to recruit and retain the very best talent in the business.
A Culture With YOU in Mind
- Located in beautiful downtown Greenville, SC
- Career growth & advancement opportunities
- Comprehensive benefits package
- Employee referral program
- Casual dress code
- Innovation-focused & customer-centric
- 80+ years of industry expertise
- Committed to giving back to our community
- Unquestioned integrity and commitment
Benefits at Canal
- Basic & Voluntary Life Insurance Plans
- Medical, Dental, & Vision
- Short Term & Long Term Disability
- 401(k) plan with company match up to 6%
- Flexible Spending Accounts
- Employee Assistance Programs
- Generous PTO Plan
Customer Support Advisor
Job Summary: The Customer Support Advisor position is primarily responsible for acting as the key contact for addressing the billing concerns of Direct Bill customers. This position will also handle key tasks for Operations such as Cancellations, Reinstatements and Loss Run fulfillment as well as other clerical duties.
Major Accountabilities:
- Receive and respond to Direct Bill customers phone calls and emails
- Tracking and logging detailed notes of customer interaction in systems such as Less Annoying and Image Right
- Provide guidance to Direct Bill customers on the navigation of the billing portal
- Prepare and process cancellations, reinstatements and non-renewals
- Perform other duties as assigned by Management
Additional Responsibilities:
- Accident Kit fulfillment, tracking and follow-up
- Fulfilment of Loss Run requests
- Fulfillment of Driver Recognition requests
- Oath tracking and monitoring
- Monitor results after system changes are implemented
Qualifications:
Education/Training Requirements: Associate’s degree or commensurate professional experience required.
Experience/Specialized Skills: Minimum of two (2) years experience in an office environment required. Previous customer service experience required. Property & Casualty insurance experience preferred. Intermediate computer skills (word processing, spreadsheets, databases, Internet, e-mail) required.
Special Considerations:
Physical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone). Frequent concentration, standing, walking, handling, reaching, and grasping. Occasional bending, kneeling and lifting (up to 25 lbs.) Heavy use of computer and office equipment.
Travel/Hours of Service: Occasional travel may be required. Periodic work outside of standard business hours or on weekends required.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations since 1939. It distributes its products nationwide through select professional general agents. Canal provides comprehensive insurance products and services including auto liability, motor truck cargo, physical damage, trucker’s general liability coverages and risk management services. Canal Insurance Company is located in Greenville, SC, and continues to grow through the knowledge and commitment of its employees.
