Salary:
£26,000.00 - £28,000.00 Per year
We have an opportunity for a Customer Support Advisor to join our team in Newbury.
This is a full time, permanent term role with a mix of home and office working.
The Role:
As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What we are looking for:
Strong administration skills
Great customer service and the ability to actively listen
We need you to have good computer skills as we use multiple systems
The ability to turn a problem in to a solution
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business
If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Skills Required
- Strong administration skills
- Great customer service and active listening ability
- Good computer skills and ability to use multiple systems
- Ability to turn problems into solutions
- Empathy and passion for helping people
- Ability to connect and communicate with colleagues across the business
What We Do
SNG (Sovereign Network Group) is a leading UK-based housing association formed in October 2023 through the merger of Sovereign and Network Homes. The organization provides over 85,000 quality, affordable homes and invests in communities across the South of England, including London. Their mission is to provide good, affordable homes and places that people love for generations, aiming to create thousands of new affordable homes every year.
