37.5 hours per week
Up to £16,000 per annum
We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team.
This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.
The Role:
- To follow structured guidelines and processes designed to support the learning journey
- To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc
- To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
- To maintain up to date and accurate contact records for all learners
- To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
- To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
- To complete regular learner surveys with allocated learners at the point of completion.
- To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required
- To undertake other duties and responsibilities as directed by line management from time to time.
The Candidate:
- Excellent communication, listening & problem-solving skills
- Excellent telephone manner
- Well organised and able to demonstrate a high level of accuracy.
- Proven numerical and written skills
- Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases
- An eye for detail and a methodical manner
- Willingness to adapt and respond to the changing and varied needs of the business
Package:
- Excellent CPD opportunities
- Perbox subscription
- Eye care voucher
- Social Events
Skills Required
- Excellent communication, listening and problem-solving skills
- Excellent telephone manner
- Well organised with a high level of accuracy
- Proven numerical and written skills
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and familiar with bespoke databases
- Eye for detail and methodical approach
- Willingness to adapt to changing business needs
What We Do
The Skills Network is a leading UK-based EdTech company and provider of technology-enabled training and skills solutions. Its mission is to combine innovative technology and outstanding customer service to enrich lives through learning and inspire this ethos worldwide. They support employers, educators, and individuals through various services, including funded courses, skills bootcamps, and their cloud-based learning management system, EQUAL.
