The Role
Provides commercial and administrative customer support throughout the quotation-to-order process. Responsibilities include responding to enquiries, preparing quotations, processing purchase orders, issuing acknowledgements, tracking fulfilment, maintaining customer and order records, supporting contract review and compliance, and coordinating with sales, engineering, supply chain, finance, and other stakeholders. The role also contributes to continuous improvement and requires accurate, organised, professional communication.
Summary Generated by Built In
If you are a Customer Support Administrator professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Cumbernauld, United Kingdom. As part of our Customer Support team, you will provide high-quality commercial and administrative support throughout the quotation-to-order process, helping deliver an outstanding customer experience. In this role, you will collaborate with customers, sales teams, channel partners, and internal stakeholders to ensure enquiries, quotations, orders, and associated documentation are managed accurately, efficiently, and in compliance with company processes and quality standards
In This Role, Your Responsibilities Will Be:
- Provide professional, accurate, and timely support for customer enquiries received through approved communication channels.
- Act as a key point of contact for customers regarding quotations, orders, and order status updates.
- Prepare and issue accurate quotations in line with established procedures, pricing guidance, and approval requirements.
- Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance teams to gather technical and commercial information required to support customer needs.
- Review and process customer purchase orders, ensuring accuracy and completeness before entry into business systems.
- Generate order acknowledgements and associated documentation while supporting on-time order fulfilment.
- Support contract review activities and help identify customer, commercial, documentation, delivery, and compliance requirements.
- Communicate proactively with customers and stakeholders regarding order progress, shipment updates, and service requests.
- Maintain accurate customer, quotation, and order information within approved systems and databases.
- Support quality, trade compliance, and ethical business practices through accurate record keeping and adherence to established procedures.
- Contribute to continuous improvement initiatives that enhance customer service, operational efficiency, and data quality.
- Work collaboratively across teams to achieve shared objectives and deliver excellent customer outcomes.
Who You Are:
You build positive and productive relationships by providing responsive support and maintaining a strong focus on customer needs. You communicate clearly and professionally with a wide range of stakeholders, ensuring information is understood and actions are aligned. You consistently produce accurate, high-quality work through careful attention to detail and effective organisation of priorities and deadlines. You collaborate openly with others, gather relevant information to address challenges, and adapt positively to changing priorities while acting in a manner consistent with high ethical and professional standards
For This Role, You Will Need:
- A higher education qualification, vocational qualification, or equivalent practical experience.
- Experience in customer service, customer support, sales administration, order management, or a related field.
- Strong organisational and administrative skills with a high level of accuracy.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- The ability to manage multiple priorities and meet agreed deadlines.
Preferred Qualifications That Set You Apart:
- Experience in an industrial, manufacturing, engineering, or technical environment.
- Familiarity with ERP (Oracle & JDE) and CRM systems.
- Experience supporting international customers, sales organisations, or channel partners.
- Knowledge of quotation management, contract review, customer support, or order management processes.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Our values of innovation, integrity, collaboration, and inclusion guide everything we do. We welcome applicants from all backgrounds, experiences, and career paths. We recognise that skills and potential can be developed in many ways, and we encourage you to apply even if your experience does not align perfectly with every qualification listed. We are committed to creating an environment where everyone can contribute, grow professionally, and make a meaningful impact on our customers and business.
Skills Required
- Higher education qualification, vocational qualification, or equivalent practical experience
- Experience in customer service, customer support, sales administration, order management, or a related field
- Strong organisational and administrative skills with a high level of accuracy
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office applications
- Ability to manage multiple priorities and meet agreed deadlines
- Experience in an industrial, manufacturing, engineering, or technical environment
- Familiarity with ERP systems, including Oracle and JD Edwards, and CRM systems
- Experience supporting international customers, sales organisations, or channel partners
- Knowledge of quotation management, contract review, customer support, or order management processes
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
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The Company
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
