The Role
Handle inbound and outbound calls for multiple clients, provide excellent customer service, enter and update customer data accurately, follow up to ensure satisfaction, and meet performance metrics for advancement.
Summary Generated by Built In
Are you looking for a flexible, work-from-home opportunity? Join our team as a Remote Customer Service Representative and help support customers of various clients! In this role, you’ll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others, this is the perfect role for you!
Responsibilities
:
● Handle inbound and outbound calls to support customers of various clients
● Provide excellent customer service, addressing questions and concerns
● Accurately enter information into our database
● Follow up with customers as needed to ensure satisfaction
● Meet and exceed performance metrics to qualify for advancement
opportunities
Requirements
● High school diploma or equivalent
● Strong verbal communication skills
● Reliable internet connection and a quiet workspace
● Basic computer skills (Microsoft Office proficiency)
● Ability to work flexible hours, including evenings and weekends (set your own schedule)
Technology Requirements (MANDATORY to begin work):
● Windows 11 desktop or laptop
● Minimum 16 GB RAM
● No Chromebooks or Apple devices
● Dual monitors recommended (not required at application)
● USB noise-canceling headset (not required at application)
Benefits
● Fully remote position – work from anywhere
● Starting pay of $12–$15/hour
● Flexible self-scheduling
● Advancement opportunities based on performance
● Supportive team environment
Skills Required
- High school diploma or equivalent
- Strong verbal communication skills
- Reliable internet connection and a quiet workspace
- Basic computer skills (Microsoft Office proficiency)
- Ability to work flexible hours, including evenings and weekends
- Windows 11 desktop or laptop
- Minimum 16 GB RAM
- No Chromebooks or Apple devices
- Dual monitors
- USB noise-canceling headset
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The Company
What We Do
Faithful Financial Co, LLC is a premier financial services firm dedicated to providing comprehensive financial solutions tailored to meet the unique needs of its clients. Specializing in investment management, retirement planning, and tax advisory, the firm's mission is to guide clients toward financial independence and success through education and informed decision-making, while building long-term relationships based on trust, integrity, and transparency.
