Job Description:
Customer Supply Representative
Role Overview:
At Huntsman we are currently searching for a Customer Supply Representative in our hub in Krakow. The Customer Supply Representative supports the delivery of defined, high-quality transactional and business services associated with the order fulfilment process. This role helps deliver agreed performance and cost targets on behalf of all relevant businesses and sites, in an environment that encourages continuous improvement of global processes and outcomes.
We are looking for someone who is passionate about providing excellent customer service and solutions, with a focus on effective problem solving and the ability to analyse challenging situations.
Do you think you’re the right fit for this opportunity? Apply today!
Role Responsibilities:
As a Customer Supply Representative, you will be responsible for:
Completing the order process from receipt of customer orders, planned or otherwise, through to dispatch and invoice, using standard SAP processes and functionality.
Proactively responding to customer queries, including order status and order amendments, while ensuring a high level of customer service.
Monitoring customer accounts and order book status on a regular basis, resolving issues with potential customer impact, including credit blocks and delivery issues.
Following established procedures for each service request, including logging, processing and progress chasing enquiries, while adhering to Key Performance Indicators, Service Level Agreements and Quality Standards to maximise customer satisfaction.
Controlling the delivery process within SAP, preparing associated documentation for goods dispatch, ensuring processed dispatches are ready for billing, keeping system housekeeping up to date and promptly removing outdated stock demands.
Referring availability and forecast issues to the daily hotspot meeting for resolution with the relevant parties.
Creating and maintaining close working relationships with Sales Engineers and other Supply Chain, Finance and Logistics colleagues.
Building excellent relationships with customers through proactive communication across a variety of channels, including phone and email.
Providing back-up support for other Customer Service Representatives when required.
Experience and Competencies:
We are looking for self-motivated candidates with great attention to detail and the ability to find the best solution for both the customer and the business.
What we are looking for:
Previous experience as a Customer Service Representative or in a similar customer-facing role, ideally within an international or corporate environment.
Experience in export trade and S&OP processes would be considered an advantage.
Good working knowledge of Microsoft Office applications; familiarity with SAP is a plus.
Fluency in English is required; Polish would be an advantage.
Strong analytical and problem-solving skills, with the ability to communicate effectively across different levels of the organization.
A collaborative, team-oriented mindset.
High attention to detail and accuracy.
Well-organized and systematic approach to work, combined with the flexibility to adapt to a dynamic and fast-paced environment.
What next?
If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.
About Us:
At Huntsman, we pride ourselves on being a people-oriented organization.
Our family-like atmosphere is cultivated by our diverse groups of team members around the world.
We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.
In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.
Additional Locations:
Skills Required
- Previous experience as a Customer Service Representative or in a similar customer-facing role
- Fluency in English
- Strong analytical and problem-solving skills
- Effective communication skills across different organizational levels
- Collaborative, team-oriented mindset
- High attention to detail and accuracy
- Well-organized and systematic approach to work
- Flexibility to adapt to a dynamic and fast-paced environment
- Experience in export trade and S&OP processes
- Good working knowledge of Microsoft Office applications
- Familiarity with SAP
- Polish language skills
Huntsman Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huntsman Corporation and has not been reviewed or approved by Huntsman Corporation.
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Healthcare Strength — Healthcare coverage (medical/dental/vision) and EAP are consistently described as solid, with multiple plan options cited. Strong health benefits are frequently highlighted as a relative strength in the total package.
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Retirement Support — Retirement offerings include a 401(k) with employer contributions and equity through a stock incentive plan, with legacy pension arrangements for some groups. Retirement features are repeatedly referenced as a positive component of total rewards.
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Leave & Time Off Breadth — Paid time off, holidays, and floating days are described as good to very good in many roles. Vacation accrual is said to increase with seniority in some locations.
Huntsman Corporation Insights
What We Do
Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2019 revenues of approximately $7 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions. We view our customers as valued partners. That’s why we believe in a collaborative approach to client relations and work directly with our customers to develop new chemical components that meet their unique needs. Our dedication to our customers is matched only by our dedication to the environment. As part of our commitment to bettering the industry, we strive to operate safe, clean, efficient facilities in an environmentally and socially responsible manner. This means actively seeking opportunities to leverage our resources to assist those in need around the world. It’s all part of our growth-driven approach, which reflects the spirit of free enterprise and is centered on creating mutual benefits for customers, employees, suppliers and the communities where we work.
