Customer Supply Coordinator

Location: Warsaw or Budapest

Languages Required: fluent English and Polish

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating!

About the Role

As a key interface between Commercial, Customer Service, and 3rd Party Logistics (3PL) partners, the Customer Supply Coordinator plays a critical role in delivering day-to-day excellence in customer service and satisfaction.

This role is central to driving service standards in line with our ambition to be a Top 3 CPG company. Responsible for managing the end-to-end replenishment process for both promotional and non-promotional reworked products, this role ensures that consumer and customer objectives are met efficiently and cost-effectively.

Additionally, the role oversees the allocation of limited time offer products, ensuring the fair and accurate distribution of agreed quantities to customers while maintaining high service levels. Acting as a vital link between Diageo’s demand side and our 3PL providers, this role ensures seamless coordination and execution across the supply chain.

Key Responsibilities

• Monitor service at an operational level, owning Customer Service and Out-of-Stock metrics to ensure consistent performance and customer satisfaction.
• Secure and enhance end-to-end service by jointly driving the process improvement agenda together with 3PL partners and the Customer Service team.
• Act as the key operational partner and point of contact for Commercial teams (e.g. KAMs) on behalf of the Supply Chain function, and interface between Customer Service, logistics, and 3PL—defining clear roles, responsibilities, and ways of working.
• Closely cooperate with Demand Planners to ensure optimal product availability and timely replenishment.
• Develop and manage effective relationships with 3rd party logistics providers to support product availability on reworked SKUs and nurture operational excellence.
• Plan and schedule reworks with 3PL, taking into account demand volatility, lead times, repacking capacity, and inventory targets, while supporting the development of vendor capacity and competence.
• Become the key contact for reworks for Marketing, Planning, Customer Service, and 3PL teams, ensuring meaningful cross-functional coordination and timely execution.
• Own and manage the product allocation process for limited time offers, being the key link between Sales, Marketing, Customer Service, and Planning to ensure fair distribution and high service levels.

About You

• 2 years’ experience in Planning/ Logistics/ Operations or related areas
• Familiarity with supply chain processes: planning, replenishment, MTO, manufacturing, materials, and service supply
• Knowledge of inventory management and production scheduling
• Interpersonal and communication skills at all levels
• Good understanding of market and customer requirements

Our offer

• A fantastic company culture that puts employees and their development first
• A competitive salary with bonus and many benefits
• A great parental leave policy
• …and of course, THE best colleagues!

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for Diageo to thrive and to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Don’t let anything stop you from applying!