We're Ushering a New Era of Data Participation. Interested?

At Collibra, we’re changing how organizations use data so our customers can change the world. As part of the Customer Success team, and reporting to the VP of Education and Community Success, the Sr. Community Success Manager will play a key role in engaging, enabling, and connecting our users and the larger data governance community. We are looking for a savvy community manager who is as passionate about growing digital communities as our customers are about data intelligence. 

If you have a keen understanding of how to harness the power of a truly passionate community, coupled with insight into how enterprise software customer communities function, and a knack for creating frameworks and processes to support and scale engagement, this is the role for you. We are seeking an experienced, innovative, and forward-thinking Sr. Community Success Manager to lead overarching strategy and own program management of the Collibra customer community.

Collibra's Community Managers are responsible for:

• Manage Collibra community, including overseeing the day-to-day of the community, moderating and contributing to discussions, addressing community escalations, and creating and iterating on workflows and processes to scale engagement.
• Collaborate with Customer Success, Marketing, Support, Product, and other stakeholders on strategy and vision for Collibra customer community, advising on strategic priorities and approach. 
• Create engagement tactics and best practices to standardize the way Collibra employees interact with and support our community.
• Act as subject matter expert on core community programs, platforms, features, and metrics.
• Drive growth in community membership and activity by identifying trends, opportunities, and gaps through measurement, monitoring, and comprehensive reporting on community metrics and KPI’s

You Have:

• Experience building and growing enterprise software customer communities and/or highly engaged technical communities
• Bachelor’s degree or equivalent related working experience
• Experience leading cross-functional teams and developing community guidelines and best practices.
• Great understanding of community metrics and KPIs, and experience delivering insights and recommendations on how Community can help achieve company goals
• Knowledge of the data governance space is a plus

You Are:

• Strong familiarity and knowledge of technical forums and discussion channels.
• Strong written, editorial, and verbal communication skills, attention to detail and ability to lead multiple projects and tasks.
• Demonstrated experience driving user engagement, retention, and acquisition.

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
• {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
• {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.