Customer Support - Phones, Chats- English/Spanish - LATAM (3127)

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ModSquad has partnered with a streaming service similar to Netflix or Hulu, with amazing original content and shows. As a ModSquad team member, you'll use your passion for digital entertainment and customer service to respond to customers via phone and email.

Love getting immersed in the hottest new TV show?

Love getting lost in a good movie? If yes - then we have the project for you!

We are seeking motivated phone mods with a "can do" attitude, willing to go above and beyond and hit the ground running!

Project Hours:

24/7 for tickets and chats

9 am to 6 pm for phones

Hourly Rate:

To be discussed in the interview phase


20 hours per week

90 days (as needed)

Orientation Begins:

August 14, 2023


Primarily English + Spanish

The Ideal Mod:

  • Has strong customer service experience, particularly over the phone and chat
  • Has excellent written and verbal communication skills
  • Has experience using streaming services
  • Is fully flexible and has at least 20 hours of availability each week during the desired times
  • Can begin orientation ASAP if needed
  • Has experience on a multilingual, busy team
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone
  • Is willing to field chat, tickets and phone calls
  • Has excellent English & spoken competence

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

More Information on ModSquad
ModSquad operates in the Other industry. The company is located in Sacramento, CA and Brooklyn, NY. ModSquad was founded in 2007. It has 813 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 20 open jobs at ModSquad, click here.
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