Customer Success Lead
Remote

What do we do?

At Soluna, we are using computing to accelerate a future where renewable energy is the primary source of energy in the world.

Our company is driven by three fundamental beliefs:

• The world needs more renewable energy.... and computing can be a powerful catalyst for meeting that need.

• Stranded renewable energy -- usable clean energy that often goes to waste -- is one of the biggest unsolved problems for the economics of renewable energy.

• Sustainable Computing is not only ready for scale, but it will play an integral role in solving this problem.

Our estimate is that around 225 Terawatt hours of renewable energy are spilled globally. (That’s over $6.75B in lost revenue for independent power producers.)

That’s a lot of energy!

Most renewable power plant operators struggle to sell all of the energy they generate. We build flexible data centers to buy & use all of their wasted energy. So they earn profits & tax credits for every megawatt they produce.

Our specialized data centers run computing-intensive applications powered by clean energy for: Cryptocurrency Mining • Artificial Intelligence • Deep Learning • Machine Learning • Scientific Computing • Natural Language Processing • Video Transcoding and more.

We’re solving the wasted renewable energy problem…

Our mission is to help power plant owners get more megawatts to the grid.

And…

We help the data scientists of the world solve the world’s most pressing problems with the comfort of knowing that they are not destroying the planet in the process.

Why do we want you?

Our company is growing fast and we need people like you who want to be part of something big. People who want a real challenge in a place where they can learn about a host of emerging technologies, including blockchain, digital assets, and renewable energy. 

We need entrepreneurs at heart.  

We are a people-first, data-driven organization that is seeking individuals who want to do meaningful work. 

What You'll Do

Our ideal Customer Success Lead  – with experience in business development and a passion for energy and power – will be an integral contributor to the next generation of our business. You'll be responsible for the successful deployment  of Soluna’s data center hosting customers, from relationship development to their experience with our facilities and hosting services. You will drive continuous improvements of the standardized customer service capabilities to be up to date with the current best practices in close collaboration with Soluna stakeholders, subject matter experts and operations peers. If you are results-driven, get a kick out of solving problems and are eager to be a part of the future of digital assets, then you will love working at Soluna Computing.

Reporting into the VP, Corporate Development, the Customer Success Lead will own the specific systems for a customer experience that integrates hosting standards, relationship expectations, operational standards and performance metrics with Soluna’s first-class customer service reputation. You will be a resourceful self-starter and exquisite communicator, adding value through intellectual curiosity and strong interpersonal skills.

You will:

• Participate in the business development of new customers to ensure Soluna standards and capabilities are threaded through their entire experience. 

• Own the onboarding process of new customers, ensure relationship items are integrated into relevant workflows.

• Be the primary point of contact and build long-term relationships with Soluna partners and customers.

• Be the internal champion of customers needs, terms and expectations while balancing being the external champion of our operations team.

• Identify new opportunities for customer relationship expansion and evolvement

• Develop a trusted advisor relationship with customer stakeholders, industry partners and internal stakeholders.

• Drive the successful delivery of our services according to the customer relationship objectives.

• Effectively communicate the progress of daily, weekly and long term initiatives to internal and external stakeholders.

• Forecast and track key account metrics, raise flags when goals and KPI’s may be at risk.

• Build on Soluna’s already outstanding internal and external reputation by accepting ownership for accomplishing new and different requests.

• Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis.

What You Need to Get the Job Done

•  3+ years of experience related to customer services and/or business development

• 2+ years of experience in mining/cryptocurrency. 

• Experience driving first class customer service in a rapidly scaling environment

• Ability to demonstrate how to work through multiple company functions and how they connect

• Demonstrate the ability to handle conflicts to solve uncharted, ambiguous, cross-functional problems with grace and integrity

• Strong interpersonal skills, resiliency, and ability to lead with data and action

• Ability to educate stakeholders and influence cross-functional teams

• Interest in renewable energy a huge plus

• Excellent analytical ability

• Attention to detail and desire to learn

Why join Soluna?

We are a diverse, driven team of entrepreneurs, energy experts, private equity leaders, and engineers. We are passionate about making the world greener and we have conviction about how we will bring change on a global scale.

We are equally as zealous about championing our teams, relentless about developing our people, and believe strongly that Soluna’s goals and commitment to our mission are strengthened by our employee’s voices. 

We offer all of our employees:

• Competitive salary + equity 

• Comprehensive health insurance (medical, dental, and vision) 

• 401k plan with company match

• Life insurance and disability plans 

• Ample paid time off

• Paid parental leave

• Professional development opportunities