At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.
We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.
We’re looking for a top Chargebacks Specialist to help mediate issues that arise between our Hosts and Renters. This new team member will be a part of our Community department and will report to directly to our Customer Support Team Lead, Mirna Vides. Individuals with experience in disputes and chargebacks, as well as expertise in conflict resolution, attention to detail, and analytical thinking are strongly encouraged to apply.
Responsibilities
- Research, compile and submit evidence to validate disputed credit card transactions throughout the dispute/chargeback process lifecycle
- Communicate with Neighbor renters to settle outstanding reservations or payments for lost disputes
- Cross-train on fraud-detection workflows to assist in conducting transaction and account investigations to keep the company and our customers protected from fraud
- Work effectively with internal stakeholders, as needed, including Customer Support, Trust & Safety, and others to compile dispute evidence as well as provide proactive dispute education
- Communicate with external partners regarding dispute inquiries and navigate multiple systems to maintain accurate dispute resolution reporting
- Identify, recommend and build workflow and process improvements throughout the evidence submission and settlement phases of the dispute lifecycleMaintain or exceed KPIs for timely resolution and dispute win rates to minimize potential financial losses
Qualifications
- Passion for investigating and compiling clear and concise data
- Excellent verbal and written English communication skills
- Ability to communicate professionally and effectively with external financial institutions and Neighbor users
- Desire to build and contribute to the success of a hyper-growth company
- Ability to work without significant oversight in a fast-changing environment
- Self-starter, detail-oriented, and analytical
Benefits
- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- Hybrid work model - WFH every Monday
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7
About Neighbor:
Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!
This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.
What We Do
Neighbor is a peer-to-peer storage company that connects people with unused space to people in need of storage.
Through Neighbor, homeowners turn their garages, basements, RV pads, etc. into extra monthly income and renters are given a flexible and affordable storage alternative. Demand for self storage has never been higher in the USA and supply is limited, which means high prices and inflexible contract agreements.
