Amar Bank

Customer Success

Posted 6 Days Ago

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DKI Jakarta, IDN

In-Office

Mid level

Fintech • Payments • Financial Services

PT Bank Amar Indonesia Tbk is a participant in LPS guarantee, licensed and supervised by OJK.

The Role

Manage partner integrations from pre-sales to post-sales, coordinating technical integration, documentation, monitoring, vulnerability assessments, and stakeholder demos. Serve as primary partner contact for account management, first-level technical support, feedback gathering, reconciliation of partner incentives, and driving cross-sell/upsell to grow adoption.

Summary Generated by Built In

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

About the position:

The Customer Success team bridges the gap between complex technology and the business outcomes the customer/partner actually wants to achieve.

Responsibilities:

Pre-Sales - Product Integration (Partner Activation Area)

Manage multiple partner integrations with a high standard of quality integration.
Coordinate meetings and activities related to partner integration and technical discussions.
Create integration documentation and gather required product, business documents for the partner integration process.
Generate monitoring reports on the integration process, analyzing impact and key performance indicators.
Assist partners in translating business and product use cases into a clear technical integration process.
Support pre-integration to help partners exploring the technical integration things.
Ensure all technical components are integrated properly.
Conduct vulnerability assessments before the go-live phase.
Initiate Internal Demo before go-live to stakeholder related (Integration ready to production)
Continuously refine integration strategies to reduce SLA time and meet KPIs.

Post Sales - Account Management & Business Growth

Managing and build strong relationship with key person at Partners organization as the primary person in charge;
Provides 1st level of support and immediate troubleshooting when partners encounter technical issues after partner integrated EBF service.
Obtain partner feedback such as, new feature needs, or areas for service improvement and request to the product team for further product development plan.
Develop Partnership Strategy with Partners cross sell/upsell product to increase product adoption.
All reconciliation related with partner incentive/revenue sharing completed within schedule without dispute and paid as agreed timeline.

Requirements:

Have 3 - 5 years of experience in Account Manager, Solution Consultant, Customer Success (is a plus) or Business Development, Sales Partnership, Project Management, Business in digital banking, fintech B2B digital product, SaaS technology is a plus;
Having business sense and strong analytical skills to create and analyze data and turn it into strategic partnership actions.
Have strong negotiation, communication, and interpersonal skills to manage cross-functional teams, both internal and external parties to handle end-to-end projects;
Improvement, Performance Marketing or any related roles;
Bachelor's degree in Economics, Computer Science, Business Administration, Communications, Industrial Engineering or any related field;

Bonus point if:

Having experienced in Banking Digital Marketing and Expert in payment system
Familiar with digital banking B2B partnership with other industries workflow;
Have a knowledge of SaaS/APIs/SDKs tech products integrate with other tech platforms workflow.

Skills Required

3-5 years experience in Account Management, Solution Consulting, Customer Success, Business Development, Sales Partnership, Project Management, or related roles in digital banking/fintech/SaaS
Strong business sense and analytical skills to analyze data and drive strategic partnership actions
Strong negotiation, communication, and interpersonal skills to manage cross-functional internal and external teams
Experience in Improvement, Performance Marketing, or related roles
Bachelor's degree in Economics, Computer Science, Business Administration, Communications, Industrial Engineering or related field
Experience with banking digital marketing and payment systems
Familiarity with digital banking B2B partnership workflows
Knowledge of SaaS platforms, APIs, and SDKs integration

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The Company

HQ: Surabaya

849 Employees

Year Founded: 1991

What We Do

Amar Bank is transforming banking for the digital era since 2014. We're all about supporting small businesses and those who don't have access to conventional banks. Our AI and cloud technology hooks you up with personalized ways to save, pay, and handle your finances. Meet our star player: Tunaiku! As of 2023, Tunaiku has served more than 14 million loan applicants, enabling those who are in need to access over IDR 9 trillion loans. At Amar Bank, we aim to make a meaningful impact on the lives of our customers. Get ready to level up with our epic innovations! PT Bank Amar Indonesia Tbk is a participant in LPS guarantee, licensed and supervised by OJK.