Customer Success Technical Architect

What if companies had truly informed, engaged, and influential employees? 

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. 

11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.  

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai. 

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.  
 
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring. 

The mission 

You’ll join the Customer Success Management (CSM) team, within the Customer Success Technical Architect (CSTA) unit, which currently includes two members based in France.

As the first CSTA in India, you’ll integrate our SaaS solution into client environments while collaborating closely with your colleagues in France.

This position focuses on:

• Developing a deep understanding of the platform and its features
• Ensuring the successful launch of new client projects by managing all technical aspects of the product’s integration into client information systems
• Assisting Sales/Presales teams on technical topics (APIs, SSO, security, GDPR), including RFPs
• Establishing yourself as a technical expert and primary contact for client IT departments
• Providing ongoing technical support to CSMs and external stakeholders throughout the project
• Collaborating with the Support and Product teams, acting as a bridge between client needs and internal solutions
• Centralizing and documenting integration and deployment specificities across client projects

This role calls for technical proficiency, independence, and a strong client-oriented mindset, fostering collaboration across CSM, Product, Legal, and Sales teams!

The ideal candidate 

• You specialize in IT Project Management with a solid technical development background
• You have 3 to 10 years of experience managing technical, client-facing projects, including regular calls with Enterprise clients
• You’re comfortable working with Enterprise IT teams, understanding their technical constraints and challenges
• You can navigate complex, interconnected products
• You know one or more web languages (HTML, CSS, JavaScript, PHP) and are familiar with integration concepts (SSO, APIs)
• You’re confident using automation tools (e.g., Power Automate) and reading technical documentation
• Your organizational skills and attention to detail help you manage multiple projects simultaneously
• You adapt your communication style to suit both technical teams and C-level audiences, thanks to strong teaching abilities
• You thrive on problem-solving and enjoy tailoring solutions to meet client needs
• You are fluent in English; knowledge of the SaaS environment is a plus
• You’re used to working in a multicultural environment

The perfect match? 

You will thrive at Sociabble if …

• You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
• You are looking for a job with strong responsibility coupled with freedom of initiative, and would like to get involved in an ambitious project.
• You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction with their projects.
• You like international, transparent environments where everyone can learn and be heard.

Our perks

🚀 Join an international SaaS scale-up certified as a Great Place to Work and recognized among the Best Workplaces in 2023.

💎 Enjoy benefits designed for your well-being at work: healthcare support, paid leaves, sick days, and paid leaves for family reasons.  

📅 Find your perfect balance with hybrid and flexible work (#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursday. 

🔥 Connect with your colleagues through numerous events: afterworks, team buildings, town halls.

🌍 Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. 

☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers". 

Recruitment Process

• HR Interview (45 min - video call) with Camille
• 1.5-hour written assessment (to complete on your own)
• Manager interview (1 hour - video call) with Benjamin
• Head of Asia interview (30 min - video call) with Krusha
• Reference check

📈 Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions! 

Important information before applying

• Permanent Position 
• Based in Mumbai or Bangalore

All your information will be kept confidential according to EEO guidelines.