Customer Success Team Lead

Our Customer Success team in Munich is growing rapidly, and we are looking for a Team Manager to expand and manage a group of HT CSMs! This individual will help drive monday.com's success and customer retention.

The Team Lead of HT CS will be responsible for setting the vision, creating processes, best practices, and maintaining deep relationships with cross-functional partners, all to ensure the successful retention and growth of our HT customers.

Please note this is a hybrid role in our Munich office.

Visa sponsorship for this role is currently not available.

• 3+ years of experience managing and developing a team of Customer Success or Account Managers.
• 3+ years of direct experience in a Customer Success role, working with high-touch, enterprise-level customers.
• Proven track record of owning and achieving team-based retention and growth targets.
• Strong leadership and coaching skills with experience in performance management and career development for your direct reports.
• Experience contributing to business strategy, leading cross-functional projects, and collaborating effectively with stakeholders in Sales, Operations, and other departments.
• Data-driven mindset, with experience using analytics to guide team strategy, customer engagement, and business forecasting.
• Excellent communication and presentation skills, with the ability to convey strategy and vision to both internal teams and executive-level clients.
• Hands-on experience with CS tools and platforms.
• Previous sales experience is a plus.