Customer Success & Support Specialist @ Ship.Cars
Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.
Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.
What You’ll Do:
- Help customers get the most out of our platform
- Manage and coordinate the client pipeline - schedule meetings and product demos
- Conduct product demos and support the sales team with retention activities
- Collaborate cross-functionally to improve processes and the product
- Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities
You’re a Great Fit if You:
- Speak and write English fluently
- Have experience in customer support, customer success, account management, or a similar role
- Enjoy communicating with customers and solving problems
- Are organized, detail-oriented, and proactive
- Want to learn and grow in a SaaS/product environment
- Are open to working fixed US shifts (16:00 – 01:00 CET)
What You’ll Gain:
- Hands-on experience with product demos, customer success, and retention
- Pipeline and CRM management skills
- Growth opportunities in support and product-facing roles
- Fixed salary - competitive with standard support roles, no direct sales targets
- Fixed schedule: Monday - Friday, 16:00 – 01:00
- Modern office and supportive team environment
Ready to Join?
Send your CV in English and be part of the team building the future of auto logistics.
Only shortlisted candidates will be contacted for an interview.
Skills Required
- Experience in customer support, customer success, account management, or similar role
- Fluency in English
What We Do
Ship.Cars is a future-focused auto logistics technology company, providing a suite of software solutions to the car hauling industry. Our user-friendly and innovative products enable partners to grow their businesses by streamlining, automating and organizing auto transportation. Founded in 2017, Ship.Cars was built to disrupt a stagnant market that had failed to move its processes into the 21st century. By developing a wide range of products, Ship.Cars has modernized the automotive logistics industry. LoadMate and LoadMate Pro cater to the needs of our dealership, rental car companies and other shippers. Meanwhile, our car haulers rely on innovations such as our SmartHaul TMS and SmartHaul APP to book and manage their loads. “Intelligent Car Shipping. Made Simple.” True to our motto, our data scientists, developers, UX designers and product owners continuously use cutting-edge technologies, such as AI and machine learning, to improve product functionality. Ship.Cars is thrilled to be a Great Place To Work certified company! This recognition is a testament of our commitment to creating an exceptional work environment. Our more than 50 employees work together across offices in the United States, Bulgaria and India. We pride ourselves on a global mindset as we help each other achieve both company and personal goals.
