Customer Success Specialist

Posted Yesterday
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45040, Mason, OH, USA
In-Office
Entry level
Aerospace • Defense • Manufacturing
The Role
Provide administrative support to the aftermarket service stand maintenance team: enter orders into the ERP, oversee inventory, purchase parts, assist program manager with inventory and processes, support special projects, liaise with accounting, attend customer and supplier meetings, and train on related areas like stand leasing and job setup.
Summary Generated by Built In

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. . RH Aero Systems’ global headquarters are in Mason, Ohio, USA, with Regional Headquarters in Biberach, Germany and Singapore. For further details visit RHAero.com.

 

Job Summary:

Provide administrative support to the supervisor and program manager for RH Aero’s aftermarket service stand maintenance group. This role will support order entry, inventory oversight, part purchasing for inventory, and providing input for process development for new business in stand maintenance, and improvements to current processes.

 

Key Responsibilities:

  • Order entry into RH Aero’s ERP system for all engine transportation stand work and engine load orders for customer billing.
  • Assist program manager with inventory part levels.
  • Purchasing of inventory and other items needed for stand maintenance.
  • Special projects assistance as needed.
  • Attend Teams meetings with customers and suppliers as needed.
  • Interact with accounting to answer questions regarding purchase orders and orders in a timely manner.
  • Train with program manager on other areas (stand leasing, job set up, vac kits).
Qualifications

Qualifications and Experience:

  • Bachelors or associates degree or 0-3 experience in an operational support role
  • Previous purchasing experience a plus
  • Computer literacy: Microsoft Office Suite, Excel, and PowerPoint
  • Strong organizational skills, attention to detail, and accuracy
  • Demonstrated teamwork and communication skills
  • Strong organizational skills, attention to detail, and accuracy
  • Ability to multitask, work independently, and meet deadlines
  • Physical ability to lift up to 10 lbs. 

 

Other Requirements:

  • Standing, bending, walking, sitting, climbing, reaching above head, lifting/carrying more than 10 pounds, driving (as required).

 

 

Other Information:

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

 

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.

Skills Required

  • Bachelor's or Associate's degree or 0-3 years experience in an operational support role
  • Previous purchasing experience
  • Computer literacy with Microsoft Office Suite, Excel, and PowerPoint
  • Strong organizational skills, attention to detail, and accuracy
  • Demonstrated teamwork and communication skills
  • Ability to multitask, work independently, and meet deadlines
  • Physical ability to lift up to 10 lbs
  • Ability to perform physical activities (standing, bending, walking, climbing, reaching above head, lifting/carrying more than 10 lbs) and driving as required
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The Company
160 Employees
Year Founded: 1967

What We Do

Rhinestahl Corporation is a global leader in OEM engine tooling and precision manufacturing, serving commercial, military, and aeroderivative industries through its Customer Tooling Solutions and Advanced Manufacturing Group business units. The company provides advanced machining, precision grinding, complex fabrication, and comprehensive lifecycle solutions.

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