Acting as a central interface between customers and internal stakeholders, the Customer Success Specialist enables efficient account execution and supports Account Managers in achieving commercial objectives.
The Customer Success Professional is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs. They will enable excellence and consistency in overall customer support and responsiveness.
Position Impact
The Customer Success Specialist plays a critical role in ensuring operational excellence across customer accounts, enabling Account Managers to focus on strategic growth while ensuring customers receive timely, accurate, and high‑quality support.
General Responsibilities
• Develops strong and effective internal and external relationships
• Key participant in development and submittal of customer quotations for assigned tiers following defined process
• Communicates directly with customers on assigned responsibilities and tasks
• Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items
• Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies
• Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concerns
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
- Maintain customer pricing, price agreements, and commercial master data.
- Support pricing renegotiations, claims, and corrections with Finance and Pricing.
- Ensure accuracy and consistency of commercial data across systems and customer platforms.
- Prepare customer offers and quotations, coordinating terms internally.
- Support deal execution, contract activities, and commercial follow‑ups for Account Managers.
- Manage changes related to pricing, agreements, and customer requirements.
- Act as the central coordination point for customer‑related topics across internal teams.
- Drive timely alignment and resolution of customer requests and escalations.
- Ensure clear and consistent communication with customers and stakeholders.
- Manage day‑to‑day customer requests and customer B2B portals with high accuracy.
- Identify operational issues, risks, and improvement opportunities across accounts.
- Support structured ways of working to improve execution, transparency, and efficiency.
- Customer‑focused background in Customer Service or Sales; experience level is flexible
- Degree in Economics, Business, or a related field is an advantage and supports success in the role
- Open to talent from diverse industries; automotive experience is not required
- Fluent English required; you’ll work with international German and Italian customers
- Confident user of Oracle and Microsoft Office in a professional setting
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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What We Do
Sensata | Xirgo is a leading provider of innovative, full-featured, application-specific wireless IoT communication devices.
