Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are: Wolters Kluwer: The world is a big place, find your place here.
What We Offer:
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule (in-office 2 days a week), and amazing benefits.
What You'll be Doing:
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
Our Location: 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
Key Tasks:
Support more complex customer onboarding processes.
Handle multiple customer inquiries with increasing complexity.
Assist in resolving intermediate technical issues and troubleshooting.
Conduct intermediate product training sessions for customers.
Monitor and analyze customer usage patterns.
Document and communicate recurring customer feedback to the team.
Collaborate with sales and support teams on customer issues.
Identify and escalate critical customer issues.
Recommend product/service improvements based on customer feedback.
Assist in development and refinement of onboarding materials.
You're a Great Fit if You Have:
Bachelor’s degree or equivalent job-related experience.
Advanced Communication: Effective verbal and written communication skills.
Customer Relationship Management: Skills to manage and nurture customer relationships.
Analytical Skills: Use basic data to identify trends and insights.
Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
Product Knowledge: In-depth understanding of product features and benefits.
Training Skills: Ability to convey information effectively during training sessions.
Project Management: Basic project management skills to handle varied tasks.
Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
The ability to work a hybrid schedule from our West Adams Street location.
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700Similar Jobs
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
