Customer Success Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As Customer Success Specialist in our team plays a critical role ensuring customer satisfaction, encouraging long-term relationships, and driving business growth. You will be the primary contact for customers, aligning their needs with our solutions while identifying opportunities for expansion and continuous improvement. If you succeed in a customer-focused environment and have experience delivering exceptional service, this position is for you.

Your Responsibilities

• Manage adoption, expansion, and renewal motions relevant to each account in the portfolio.
• Understand customer requirements, providing first-line support for inquiries related to services, pricing, and technical information to assist with product promotion and selection.
• Provide budgetary quotations and service configurations based on the global region.
• Ensure on-time renewals and meet goals set by the Manager.
• Support our revenue and profit growth strategies.
• Assess customer health scoring to identify opportunities for upselling and cross-selling within existing accounts.
• Collaborate with sales, customer care, and business units on pricing, specifications, and product adaptations to maintain customer satisfaction.
• Follow DCRM processes to manage opportunities and win rates.
• React quickly to urgent customer needs, ensuring timely and high-quality responses.
• Identify inefficiencies and propose improvement plans to improve processes.
• Analyze data and situations to validate information and make strategic decisions.
• Experience communicating the value of the product and its features to customers with teams and customers, encouraging collaboration and positive outcomes.

The Essentials – You Will Have

• Four-year college degree.
• Experience balancing a book of business between calls, troubleshooting follow-ups, customer relationship management, and new customer outreach.
• Experience with forecasting and front log analysis.
• Fluency in Portuguese, English, and Spanish.
• Project management skills to manage simple projects focused on customer engagement.
• Experience calling systems.
• Ability to adapt to changes, including new technologies.
• Capability to work independently and collaboratively in a team.
• Confidence to related to targets and results.
• Commitment to organizational policies and safety procedures.

The Preferred – You Might Also Have

• Experience in Customer Success roles.
• Familiarity with Annual Recurring Revenue (ARR) processes.
• Strategic vision for the future of the brand and the company.
• Passion and for our products and services.
• Address complex commercial issues and develop solutions.
• Holistic approach to understanding interconnected systems.

What We Offer:

Please contact your TA team advisor for details.

Modality: Hybrid

You will report to: Customer Success Team Leader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.