Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Mid-Market Customer Success Engineer, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.
Responsibilities
- Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
- Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
- Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
- Visit factory floors to identify areas for optimization and offer practical solutions.
- Analyze client data to uncover insights and recommend process improvements.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
- 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
- Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
- Strong analytical skills for interpreting operational data and identifying trends.
- Experience with CRM systems and maintenance management tools is advantageous.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
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