Customer Success Specialist

Customer Success Specialist

The Truterra Customer Success Specialist is a full-time position that works with the Customer Experience team to support Truterra’s data management sales and services. As Customer Success Specialist, you will play a critical role in managing and expanding our relationships with Truterra’s agriculture retailers. You will be responsible for tracking and promoting our data services, educating ag retailers on our offerings, and driving sales to support sustainable agricultural practices. This role is crucial to our goal of financially rewarding farmers for implementing sustainable field management practices that help improve our environment. This role will also provide account management, project management oversight, data-related training, and coaching for retailers.

This is a virtual/remote role that can be located anywhere in the US.

Key Responsibilities:

· Build and maintain strong, long-term relationships with Truterra-aligned ag retailers to ensure satisfaction and loyalty

· Proactively reach out to agriculture retailers to introduce our data services, understand their needs, and offer tailored solutions

· Assist in executing programs and Truterra strategy to promote our data services and opportunities in the ag sustainability space

· Track and analyze ag retailer’s progress and trends to provide insights and recommendations for optimizing our services

· Lead Truterra program launches within assigned territory and being the conduit between supporting teams and assigned ag retailers

· Conduct presentations and demonstrations to educate ag retailers about our sustainability programs, their benefits for them and their grower customers

· Support management of Truterra program timeline and milestones

· Provide frequent data management timeline updates to the Customer Success Manager for overall program tracking

· Build data management strategy within ag retailer settings and providing oversight to implementation and tracking

· Communicate directly with retailers and/or growers to collect field management data and maintaining communications throughout the process

· Reporting any retailer and/or grower concerns or questions to the team and relaying answers back to the retailer or grower

· Actively participate in regular virtual team meetings to provide progress updates

· Be the voice of the customer and work closely with the Customer Experience team to relay ag retailer and grower feedback to contribute to program enhancements

· Maintain accurate records of activities and customer interactions in our CRM system, providing regular updates to management

Experience & Education

· Bachelor’s degree or higher required, or equivalent work experience. Preferred Bachelor’s degree or higher in agriculture, business, or communications preferred

· 1 or more years of sales/customer-facing experience required

· Ag background required; strong understanding of agricultural practices, ag sustainability issues, and data analytics

· Understanding of agricultural retail/co-op/dealer industry

· Proficient using Microsoft Excel

· Preferred experience in CRM software and data analysis tools

Competencies-Skills:

· Excellent communication and presentation skills, with the ability to convey complex information clearly

· Self-motivated with a results-driven attitude and strong organizational skills

· Ability to train others and provide feedback

· Ability to project manage

· Proven ability to solve problems

· Desire to learn

· Detail and process orientation

· Ability to operate in situations with high ambiguity

· Ability to comfortably communicate and build relationships with retailers and growers

· Ability to work with Truterra team in a virtual format

· Demonstrated ability to work independently with minimal supervision

Additional requirements:

· Must have a reliable internet connection and access to a cell phone with texting capabilities

Pay range: $23.58-$35.37 per hour

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.