We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The Role
We’re expanding our Account Management team to match our growing Enterprise customer base. As an Enterprise Account Manager for our high value customers, you’ll own the end-to-end experience for some of our highly strategic customers driving satisfaction and outcomes for the customer leading to renewals, expansion, and advocacy for our products.
You will partner with our customers to ensure that they get the best out of our products. You are passionate about going the extra mile for our customers and making sure that they have a fantastic experience. You are able to build effective relationships and truly understand what the customers' needs are.
What you will do…
Serve as the primary point of contact mainly via telephone and email
Understand customer needs and ensure they get products and product functionality that best suit them
Orchestrate across teams so that onboarding, product training, support and all other processes are seamless
Gauge customer engagement with the company and provide feedback to the other teams regarding product and service improvements
Maintain a cadence of communication with customer about their account health, usage trends and satisfaction, ensuring no customer leaves us, and opportunities for expansion are maximised.
What you will bring...
An established background in Account Management, ideally in a B2B environment with a subscription product
Proactive, growth-focused mindset with the ability and desire to learn new things
Excellent verbal and written communication skills
Ability to adapt approach to various audiences, from c-level executives to support staff
Ability to work in a fast-paced, multi-task environment
Excellent time-management skills with the ability to meet deadlines
Proven ability of critical thinking, using logic and reason
Self-motivation and ability to work on own initiative as well as part of a team
Demonstrated proactive troubleshooting, listening and problem solving skills
Ability to solve problems while gracefully handling difficult situations
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
You’re curious. You have a real desire to learn and create.
You’re relentless. You keep going even when it’s easier not to.
You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
Skills Required
- Established background in account management, ideally in a B2B environment with a subscription product
- Proactive, growth-focused mindset and willingness to learn
- Excellent verbal and written communication skills
- Ability to adapt communication to C-level executives and support staff
- Ability to work in a fast-paced, multitask environment
- Excellent time-management skills and ability to meet deadlines
- Proven critical-thinking skills using logic and reason
- Self-motivation and ability to work independently and collaboratively
- Proactive troubleshooting, listening, and problem-solving skills
- Ability to solve problems while handling difficult situations gracefully
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
