Note: This is a remote opportunity.
Start a new career as a Customer Success Specialist with Procare HR!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Why choose Procare HR?
- Wage is $25 - $28/hr | Credit given for experience
- Great Benefits Available
How you will make an impact:
As a Customer Success Specialist at Procare HR, you are an essential part of the Client Engagement Team. You will be accountable for first time resolution of delegated tasks; when assigned a task, it belongs to you. Customers feel peace of mind knowing their team is engaged, supported, and empowered in their partnership with Procare, and appreciative of your reliability, likability, follow-through and relentless focus on experience and satisfaction.
What You'll Bring:- High School Diploma or GED.
- 1-2 years prior experience in client support, customer success, HR administration or a similar role.
- 2-4 years prior experience managing customer relationships and handling customer inquiries with a focus on escalation management and process improvement in a fast-paced environment.
- Experience with HRIS systems (UKG Ready preferred) and CRM platforms (preferably Salesforce) for customer management and reporting.
- Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note for task tracking and communication.
Benefits Available:
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
Join us in reshaping the future of HR services!
Skills Required
- High School Diploma or GED
- 1-2 years of experience in client support, customer success, HR administration, or a similar role
- 2-4 years of experience managing customer relationships and handling customer inquiries, including escalation management and process improvement
- Experience with HRIS systems, preferably UKG Ready
- Experience with CRM platforms, preferably Salesforce, for customer management and reporting
- Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and OneNote
What We Do
Procare HR offers complete HR solutions for care providers. HR Strategy Not sure how HR can help you reach your goals? We do! Our experts offer performance management, compensation planning, employee engagement and retention strategies, and more to help you reach your goals. Proactive HR Advice Our experts review data to make sure we catch something before there is a problem. We also offer employee training, HR policies and procedures, workforce planning, and risk mitigation advice. Responsive Dedicated HR Professionals Through workers’ compensation claims, OSHA investigations, terminations, layoffs, ACA penalties, and more, if something happens your dedicated HR team will guide you through the process
