Job Description:We are hiring a Urdu-speaking Customer Service Representative to join our team in Penang, Malaysia. In this role, you will be responsible for handling customer inquiries via email, live chat, and phone, delivering excellent service and support to ensure customer satisfaction.
QualificationsRequirements:
- Bachelor's Degree is a must
Proficiency in Urdu and English (spoken and written) is required.
Prior experience in customer service, call center, or BPO is preferred.
Good communication, problem-solving, and interpersonal skills.
Willingness to work in rotational shifts, including weekends and public holidays.
Must be based in, or willing to relocate to, Penang, Malaysia.
Benefits:
Competitive salary and benefits package
Paid training and development opportunities
Supportive and multicultural work environment
Opportunities for career advancement
Handle incoming customer queries in Urdu and English via phone, chat, and email.
Assist customers with product or service-related questions, complaints, and technical issues.
Provide accurate information and effective solutions in a timely manner.
Document customer interactions and update relevant systems.
Escalate complex issues to the appropriate department when necessary.
Meet performance targets and ensure high levels of customer satisfaction.
Skills Required
- Bachelor's degree
- Proficiency in spoken and written Urdu
- Proficiency in spoken and written English
- Prior customer service, call center, or BPO experience
- Good communication, problem-solving, and interpersonal skills
- Willingness to work rotational shifts, including weekends and public holidays
- Based in or willing to relocate to Penang, Malaysia
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
