- Support the Customer Success team in managing a portfolio of client accounts
- Respond to client queries quickly and clearly, and coordinate internally to resolve them
- Help track client usage, health, and satisfaction, and flag any early warning signs
- Assist in preparing reports, dashboards, and materials for client reviews
- Coordinate with internal teams (product, support, delivery) to make sure client needs are addressed on time
- Maintain accurate and up-to-date records in the CRM/Customer Success tools
- Support onboarding of new clients, helping them get set up and comfortable with the platform
- Ownership mindset — takes responsibility for tasks and follows through without being chased
- Good communicator — clear and confident, whether talking to clients or coordinating internally
- Quick, adaptive learner — picks up new tools and processes fast
- Ready-to-go attitude — proactive, doesn't wait around for instructions
- Comfortable working in a fast-paced, growing environment
- 1–2 years of experience in Customer Success, Client Servicing, Support, or a similar client-facing role
- Client communication (written and verbal)
- Internal coordination and follow-up
- Basic account tracking and reporting
- Time management and organization
- Problem-solving
- MS Excel / Google Sheets
- CRM tools (Salesforce, HubSpot, or similar), good to have, not mandatory
- Comfortable learning new software tools quickly
- Accountability and ownership
- Adaptability and eagerness to learn
- Positive, proactive attitude
- Attention to detail
- Team collaboration
- Prior experience in a SaaS or B2B company
- Exposure to client-facing roles in a fast-growing startup environment
Skills Required
- 1-2 years experience in Customer Success, Client Servicing, Support, or similar client-facing role
- Ownership mindset; takes responsibility and follows through
- Good communicator (written and verbal)
- Quick, adaptive learner
- Proactive, ready-to-go attitude
- Comfortable working in a fast-paced, growing environment
- Client communication (written and verbal)
- Internal coordination and follow-up
- Basic account tracking and reporting
- Time management and organization
- Problem-solving skills
- Proficiency with MS Excel or Google Sheets
- Experience with CRM tools (Salesforce, HubSpot, or similar)
- Prior experience in a SaaS or B2B company
- Exposure to client-facing roles in a fast-growing startup environment
What We Do
Disprz is an AI-powered, mobile upskilling and reskilling suite, helping enterprises unlock business potential by enabling organization-wide skilling, while personalizing learning for the individual. Be it knowledge or frontline workers, Disprz identifies and benchmarks employees’ skills needed for different job roles, assesses their current levels, creates impactful learning pathways, drives hyper-personalized learning to bridge skill gaps and drives learning adoption. Disprz makes available insightful analytics that link back skilling to business performance. Our goal is to empower organizations to drive the right skills to create immediate and sustained business impact - be it higher sales, better customer service, impactful leadership, or digital transformation. In addition to Disprz’s LMS and LXP platforms, our unique frontline enablement solution (FLE) is a mobile learning platform designed to address the unique needs of the distributed workforce. With multilingual options and a mobile-first approach, it helps keep the deskless workforce engaged & productive while learning. It includes features such as KPI-linked coaching, proctored assessments and on-the-job training workflows to enable them to be job-ready from Day 1. Our capability-building platform powers 250+ leading organizations like Amazon,Uber, Airtel, Bajaj Allianz, and Tata Motors, to name a few. 1.8 million + learners across the United States, India, Southeast Asia, and the Middle East, leverage our skills enhancement platform.
